Zarema

Резюме Customer Support Specialist

29 октября 2019 г.

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Full name: Zarema ********

Date of birth: ***********

Nationality: Ukraine

Civil status: married

E-mail address: ******************** (mailto:********************)

Education:

Institution

Gdansk University - English philology department

Date: from - to (month / year):

**************

*****************

Degree(s) or Diploma(s) obtained:

Master's degree in teaching English

Institution

Crimean Engineering Pedagogical University - English philology department

Date: from - to (month / year):

**********

***********

Degree(s) or Diploma(s) obtained:

Bachelor's degree in Teaching English

Professional Experience Record:

Date: from -to (month / year)	*************** – now
Location	Kyiv, Ukraine
Employer	USAID Health Reform Support Project
Position	Administrative Assistant
Description	Arrange logistics for travel, meetings, events, and workshops for Ukraine- and US-based staff members; Coordinate travel and itineraries for the project’s international consultants; Assist in planning large conferences, trainings, workshops, and events in Kyiv and other oblasts; Support the implementation of project training/events, including some travel outside of Kyiv; Assist in the procurement of goods and services in accordance with Deloitte and USAID policies/procedures; Assist in document tracking, control and filing; Maintain project inventory tracker of project/USAID property Assist the Director of Finance, Administration, and Compliance with project human resources, job postings, and preparation of hiring documents; Assist the Finance team in managing/processing financial transactions; Draft program documents and communication pieces, complete data entry assignments and provide other programmatic support to technical staff members, where needed; Assist in providing all other ad hoc administrative support as required by project leadership. Prepare imprest supporting documents for petty cash transactions

Date: from -to (month / year)	***********– ***************
Location	Kyiv, Ukraine
Employer	Strategic Advisory Group for Supporting Ukrainian Reforms (SAGSUR)
Position	Team Assistant
Description	Providing support to the Chairman, including all administrative services; Supporting day to day operations of SAGSUR, including preparing documents (e.g. presentations); arranging travel; answering phones; taking dictations, scheduling meetings; Organizing SAGSUR’s internal meetings, including agenda and minutes of meetings; Compiling data, preparing documents for consideration and presentation by SAGSUR Members; Assisting in planning, arranging and organizing other meetings; Preparing reports, memos, letters, presentations and other documents using word processing, spread-sheets, MS project, MS power-point, database etc. Arranging travel; Managing office supply; Providing logistical support in organizing workshops, conferences, etc. Providing simple interpretation and translation services in English, Ukrainian and Russian Language; Any other duties of administrative nature assigned by the Chairman

Date: from -to (month / year)	************** – ***************
Location	Kyiv, Ukraine
Employer	Andriy Boytsun, the member of Strategic Advisory Group for Supporting Ukrainian Reforms (SAGSUR)
Position	Personal Assistant
Description	Organise the agenda and plan appointments; Provide secretarial support (answer telephone calls and emails, attend to guests, etc.); Keep professional profile (LinkedIn, CV, etc.) up to date; Keep contact details of business counterparts up to date; Draft basic notes and perform basic paperwork;

Languages:

Other skills (e.g. computer literacy, etc.): Word, Excel, Power Point

Relevant professional training:

Participation in the international student exchange program “Work and Travel USA” (************ - **************)
Participation in the international student program “Study tours to Poland” (************* - *************)
Participation in the International student festival in Greifswald, Germany (************ - ************)

Character features:

Fast-learning, ambitious, hard-working and responsible.