Osman
Резюме Customer Service
29 июня 2018 г.Харьков
Войдите или зарегистрируйтесь как работодатель, чтобы увидеть контактную информацию.
- Образование—
- Опыт работыне имеет значения
- Тип работылюбая
- Вид занятостилюбой
Профессиональные навыки
Исходный текст
Osman *******
Lyudviha Svobody Ave, 51-Б
***************
Objective
Seeking a position as an in-bound call center professional
A call center agent in a dynamic call center environment
To obtain employment as a call center specialist in a customer-orientated company
Profile Statement
highly motivated and experienced customer service advisor with experience across a variety of
customer support departments. Focused on providing a first-class customer experience and
resolving any queries or issues that may arise. An excellent telephone manner and enthusiastic
approach, combined with a genuine warmth and dedication to customer satisfaction.
Work Experience
Call Center Agent
•
handle incoming calls from a national customer base
•
provide detailed information on services and products to customers
•
make appropriate storage recommendations based on customer requirements
•
locate available storage space
•
enter accurate and complete customer information into system
•
process bookings and orders within time frames
•
research and resolve service, product and billing issues
•
maintain updated records of all customer interactions
•
monitor and contact customers for booking renewals
•
produce weekly call reports for management
•
achieve and exceed key performance indicators in all areas
Call Center Representative
•
answered inquiries relating to account information, products and services, rates and policies
•
entered and tracked sales orders
•
resolved complaints
•
scheduled service calls
•
expedited priority issues
•
provided ongoing support to customers
Telemarketing Representative
•
called and emailed prospects
•
discussed products and services with prospective customers
•
scheduled appointments for prospective customers
•
liaised with sales team
•
generated repeat business from existing customers
•
maintained customer data base
Education
School Diploma, hamza abell almtlb
High school, 2014
IELTS CERTIFICATE
Technical Skills
•
call center telephony and technology
•
data entry and collation skills
Core Competencies
•
communication skills
•
customer service orientation
•
problem-solving
•
information management
•
organizational skills
•
attention to detail
•
persuasive ability
•
stress tolerance
•
adaptability