Osman
Resume Customer Service
29 June 2018y.Kharkiv
- Education—
- Work experiencedoes not matter
- Job typeany
- Work typeany
Professional skills
Original text
Osman *******
Lyudviha Svobody Ave, 51-Б
***************
Objective
Seeking a position as an in-bound call center professional
A call center agent in a dynamic call center environment
To obtain employment as a call center specialist in a customer-orientated company
Profile Statement
highly motivated and experienced customer service advisor with experience across a variety of
customer support departments. Focused on providing a first-class customer experience and
resolving any queries or issues that may arise. An excellent telephone manner and enthusiastic
approach, combined with a genuine warmth and dedication to customer satisfaction.
Work Experience
Call Center Agent
•
handle incoming calls from a national customer base
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provide detailed information on services and products to customers
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make appropriate storage recommendations based on customer requirements
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locate available storage space
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enter accurate and complete customer information into system
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process bookings and orders within time frames
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research and resolve service, product and billing issues
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maintain updated records of all customer interactions
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monitor and contact customers for booking renewals
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produce weekly call reports for management
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achieve and exceed key performance indicators in all areas
Call Center Representative
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answered inquiries relating to account information, products and services, rates and policies
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entered and tracked sales orders
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resolved complaints
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scheduled service calls
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expedited priority issues
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provided ongoing support to customers
Telemarketing Representative
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called and emailed prospects
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discussed products and services with prospective customers
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scheduled appointments for prospective customers
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liaised with sales team
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generated repeat business from existing customers
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maintained customer data base
Education
School Diploma, hamza abell almtlb
High school, 2014
IELTS CERTIFICATE
Technical Skills
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call center telephony and technology
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data entry and collation skills
Core Competencies
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communication skills
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customer service orientation
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problem-solving
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information management
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organizational skills
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attention to detail
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persuasive ability
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stress tolerance
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adaptability