Резюме Оператор службы мониторинга (HelpDesk), Motion designer , Graphic Designer – 350 $

Mahmoud Tharwat Ibrahim *******

(***************, Kharkiv, Pushkiniska St.

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Summary:

Experienced IT help desk support representative with strong background in the installation and maintenance
of software and hardware. Basic background in CCNA and MCSA. Trained to deliver an exceptional level of
customer service in IT support.

Education:

• Master degree in Telecommunications systems and Network at national technical university kharkiv

polytechnic institute (NTU KHPI) [September.2020-

Present

] (Ukraine).

• Bachelor degree in Computer Science (Network department) at Thebes Academy (Maadi)

[September.*****************] (Egypt)

Extra Courses:

• Cisco Certified Network Associate Routing & Switching (CCNA)
• Microsoft Certified Solutions Associate (MCSA)
• N+

Self-study (And applied the practical part in a virtual programs).

Work Experience:

• Hamda Al Ghanem factory for Industry (Saudi Arabia) October ******************, Full Time Job.

Position: Production Manager.

• Khashabista (Advertising Company specialized in Laser work in Egypt) March 2017 – Present,

(www.facebook.com/khashabista) Full Time Job. Position: Owner, CEO.

• Organizatori (Is a leading Egyptian organizing and Event planner agency) January 2017-November2017,

(www.facebook.com/Ozatori), Intern Position: Help desk.

• Summer training and jobs (Is a Facebook page aims to prepare youth capable of self-learning in all

fields to reach the labor market and overcome its obstacles in Egypt) March *********************,
(www.facebook.com/STJEGYPT),Intern Position: Help desk and Graphic designer.

• Insanyah (Previous NasHope: A Social Enterprise that Provide Technology for Social Goodin Egypt.)

December ****************, (https://insanyah.com/),Intern Position: Help desk and Graphic designer. 

Training Experience:

• Assembly ******** Program (It’s a program under Egypt AppFactory to help students to gain 

experience, knowledge & quality apps development on (*********** & windows ********* & 
Windows Azure)). Microsoft Egypt-Smart Village [March.2015] Output: Create 2 windows phone 
applications. 

• Soft skills Training Training included: (Presentation skills, Decision Making, Leadership and Time 

Management). By MasrTa'mal Al-Azhar University in Microsoft Egypt-Smart Village [December.2014] 

• Media Training Training included: (Social media strategy, Graphic design and Motion graphic). By 

Microsoft student partner tech club in Canadian International College [December.2014] 

Internships:

• Microsoft Developers Conference about top IT industry Influencers and brush up on the latest tools 

and technology (2 Days). By Microsoft Egypt in AUC [March.2017]. 

• 2 Days of Social entrepreneurship and business model canvas workshop. By GOL in Information 

Resource Center, U.S. Embassy, Cairo [December.2015]. 

• Discussion about Windows Azure. (2 Days) By Microsoft Egypt in intercontinental hotel city-stars Cairo 

[April.2015]. 

• Intillaqah Entrepreneurship Program (Shell Oil Company and British Council) Marketing, Business and 

Finance [June.2015]. 

• Personal branding. By MasrTa’malin Microsoft Egypt-Smart Village [December.2014]. 
• 2 Days of communication skills, Team building, Art made by code and mobile application LiveCycle 

workshop. By Google Egypt in GUC [November-2014]. 

Key Skills and Competencies:

• Highly skilled in computer skills and programs; Word, Excel, Outlook, Power Point, Windows Server 

2016, CorelDraw, Adobe Photoshop, Adobe After Effect and Adobe illustrator. 

• Ability to travel and able to change my place near my work. 
• Excellent communication and social skills. 
• Takes responsibility for my personal development and help others to do the same. 
• Collaborator, listener and good speaker. 
• Creativity in thinking, problem solving and decision making. 

Volunteering Experience: 

• [February- July.2015] Member IT at Microsoft student partner tech club Team student activity, Thebes 

Academy. [December.***************] 

• Head marketing at MasrTa’mal Team student activity, AlAzhar University. [May-December.2014] 
• Social media specialist and Graphic designer at Rahalah Foundation (NGO) Foundation development 

non-profit organization, aims to develop communities desert Egypt integrated sustainable 
development. [June-November.2014] 

• Head media and digital marketing at Microsoft student partner tech club Team student activity, 

Thebes Academy. [February- June.2014] 

• Member media at Microsoft student partner tech club Team student activity, Thebes Academy. 

[January-October.2014] 

• Head social media at MeaHope Team student activity, Al Shorok Academy. [November2013 - 

January.2014] 

• Member social media at MeaHope Team student activity, Al Shorok Academy. 

Languages Skills: 

• Arabic: Mother Language. 
• English: Working Professional. 
• Russian:

Elementary.