PROFILE

With an expertise in fashion *** travel retail *** knowledge on how to
communicate effectively using customer centric approach *** build the
long term relationships that helps to create high-level loyalty for the
company, I’m looking for the new opportunities.
In my opinion, a deep underst***ing of what a customer need is ***
what drives him in his decision making, whether it’s a purchase decision
or signing a contract, is as important as hard skills or product knowledge.
Everything is “figureoutable”. Your goal ( knowing your “why” ), strategy
*** good communication would always be the keys to a success
business.

With a strong determination *** ability to work under stress with
minimum supervision I’m able to grasp new concept quickly. Being
attentive to details *** a good team player, I do believe that I can make a
great contribution to the company’s success.
Interested in HR, Recruitment, Tech *** Retail with a potential for
professional development.
Flexible *** will consider each opportunity individually.

EXPERIENCE

IQOS Coach, Abu Dhabi Int. Airport, DFS Shops, FLC Marketing ; Abu Dhabi,
UAE
Sep, ****************

Working for PMI, one of the biggest tobacco company in the world ***
representing their cutting edge technology products like IQOS *** being
a part of DFS team helped me to acquire diverse experience in luxury
travel retail. My responsibilities as an IQOS Coach were to educate
people *** provide them with all essential information on the product ,
explain all the technicalities, features *** demonstrate how the product
works *** who’s for. Guide them to the markets where the product is

ANNA VIRCHENKO

Показать контакты

anna.virchenko88 (mailto:**************************)

@gmail.com (mailto:**************************)

http://linkedin.com/ (http://linkedin.com/in/anna-virchenko-35209797)

in/anna- (http://linkedin.com/in/anna-virchenko-35209797)

virchenko-3520979 (http://linkedin.com/in/anna-virchenko-35209797)

7 (http://linkedin.com/in/anna-virchenko-35209797)

Date & place of Birth

**********

Ukraine

available , assist *** connect with customer support team if needed,
system registration, data collection.

Sales Executive, TRYANO, Chalhoub Group; Abu Dhabi, UAE
Dec, ***************

Working in luxury retail department store TRYANO with br***s like
CHLOE, D&G, Fendi, CH, Tory Burch I’ve learned more about emotive
experience, underst***ing *** fulfilling the needs of dem***ing
customer who knows exactly what is the high quality *** luxury is about.
Building loyalty *** trust by learning about their personal preferences
*** unique needs , being able to assist them remotely, engaging with
them *** making their shopping memorable from the time they stepped
in to the farewell moment.

Sales Associate, Fred Perry, Beside Group; Abu Dhabi, UAE
Nov, ****************

Working with premium British br*** I’ve learned how to assist *** direct
customers to merch***ise while maintaining a long term relationships
with them *** make them loyal to the br*** . Operating with cash
register, closing cash/ credit card machine transaction . Learned to read
KPI’s, cross/ up sell technics , assistance with inventories , sending daily/
weekly reports to the upper management in absence of shop manager,
assisting with weekly / monthly schedules *** shop floor plan for other
co-workers.
Assisting VM with visual merch***ise .

EDUCATION

Simon Kuznets Kharkiv National University of Economics
Bachelor’s degree , Human Resources Management *** Labor Economics
2007 - 2012

SKILLS

Microsoft Office, Excel, Social Media Marketing.

Teamwork, customer service, problem-solving, flexibility, time
management , effective communication, minimum supervision .
English - pre advanced , C1
Russian, Ukrainian - native .

UAE driving license .

CS50’s Introduction to Computer Science, edX course, HarvardX
Institution, 2021( ongoing )
Microsoft Excel , Udemy online course, 2020
The St.Regis Service Culture “Br***” Training certificate , The St.Regis
Abu Dhabi 2013
Letter of Appreciation on an outst***ing Guest Experience ,Chalhoub
Group 2008
Certificate of completion Operation Underground Railroad “ Sign of
Trafficking Course “ 2020
Certificate of Completion We Are All Police Initiative 2020
Member of Abu Dhabi Volunteer Program “ We Are All Police “ 2020

REFERENCES

Manager B2C MEA&ISC Travel Retail at PMI, Boban Romic ,+971502135462
******************* (mailto:*******************)
Section manager at Tryano ,Department store, Wassim
+971 50 751 59 55,
*************************** (mailto:***************************)