Резюме Customer Support Specialist

*** Olena

Contact information:

Tel: Показать контакты (what’s up, viber)

E - Mail: ************************

Skype: elena***1108

Date of birth: **********

Country & City of residence: Ukraine, Kharkov (ready for relocation)

Nationality: Ukrainian

Education:

2007-2012 Kharkiv National University of Radioelectronics (KNURE) Economical cybernetics

Master (specialist) degree

Key Skills:

 Customer Support Specialist with experience assisting customers with various issues
 Technical support via different channels- tickets, email, phone.
 Knowledge of foreign languages like Spanish, German and Polish along with English
 Able to work under pressure situations
 Ability to handle crisis situations and meet the targets in time
 Excellent Excel knowledge, basic SQL

Work Experience:

November 2020-Present

Technical Support Specialist in «Cloud WORKS», IT Company, USA



Provide remote support for Teamwork Commerce’s customers through Jira Service Desk



Check SQL database of the clients



Support with configuration errors and problems in the whole catalog of TeamWork

Commerce’s software(POS,CHQ,CRM)



Support with the configuration of new points of sale, bank terminals, ticket printers, etc.



Provide bug errors reporting to the development team so that they can be corrected on

future software releases



Stock ledger and report analysis to help customer to process shipments, reimbursements,

payments or update stocks, promotions, offers, etc.

November **************

Dining Customer Support Clerk in «Princess Cruises», Cruise Company,

USA

 Support all shipboard programs for the dining room staff
 Report any maintenance defects in the guest or crew areas through the Hotel Technical Defect

System

 Prepare all work routines and schedules
 Record all departments trainings, inspections in the appropriate database, ERO,ILO,OBE

Analysis, work schedules and Financial reports 

 Provide internal and external administrative support as appropriate 
 Work in EXCEL, Word and others shipboard programs 
 Liaise with the Hotel Inventory Storekeeper to ensure sufficient levels of required stores items 

are available 

February 2018 – October 2018 

Export-sales manager in «Prime Distillery LLC» Kharkov, Ukraine 

 

Deal with already existing customers from Azerbaijan, Kazakhstan and European countries

 Search for new customers all over the world, mostly USA, Canada 
 Participate in international conferences 
 Plan and coordinate international shipment of goods 
 

Ensure the delivery of the product on schedule

 

Handle the queries and issues of the customers, and resolve them very effectively

 

Prepare export documents, requirements, reports and product proposals and price quotations

February ******************

Analyst in «Omega-auto parts delivery», auto parts distributor, Kharkov, 

Ukraine 

 

Analyse customs information 

 

Do different reports of auto brands 

 

Work in Microsoft Excel, Access, QlikView,1C 

January ******************* 

 Analyst of sales in « Gaspik», auto parts distributor, Kharkov, Ukraine 

 Analyze sales of company’s branches
 Communicate with warehouse about product range 

 
Languages:

 Russian- native 
 English- fluent 
 Ukrainian- fluent 
 Spanish –upper-intermediate 
 German- pre-intermediate 
 Polish- pre-intermediate

Qualifications certificates 

Certificate of Spanish Language B1.2 in «Universidad La Salle» (Mexico, October 2020) 
Cambridge English Entry Level Certificate in ESOL International (Entry 3) (April 2017) 
Certificate of English Intermediate level in «Sun Rise Language School» (Kharkov, May 2016) 
Certificate of Polish Language A1 in «OsvitaPol» (Kharkov, December 2016) 
Certificate of German A2 in «Deutsches Institut» (Kharkov, June 2019) 

Additional skills: 

 

computer programs: Jira, Confluence, SQL, CHQ, Integrator, Microsoft Excel, Microsoft World, 

Xplores, Lotus Notes, ShipSTAR, Access, Outlook, ERO, AIMS, 1C,ILO

 driving license: Category B 3**************7.2050 
 hobbies: learning foreign languages, traveling, sport