RATIB *** SHANAB

• (+974) 66640010 • (mailto: Показать контакты )

Показать контакты (mailto: Показать контакты )

• Nationality: Jordanian • Currently in Qatar with Transferable NOC

PROFESSIONAL HIGLIGHTS

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Multi international environment experiences with 360 Full Recruitment Cycle.

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12 + years of experiences in Talent Acquisition, Talent Development, Career Advisor, Recruitment Strategies.

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10+ years of supervision experience. Managed a team up to 35 staff.

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Industries: Airline/Aviation, International Non-Profit Organizations, Micro Finance, FMCG, Telecommunication.

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Applicant Tracking System: Taleo, LinkedIn Recruiter, Oracle, SniperHire, MenaItech.

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Strong collaboration skills; Interacted with Executive, Senior Management across various sectors, and countries and regions.

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Professional communication skills; Delivered presentations in several meetings/workshops/community engagement events.

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Strong analytical skills; Well-versed in Recruitment metrics like Time to Fill, Cost Per Hire, Turnover Cost, Budgeting.

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Expert in job boards: LinkedIn, Bayt, Akhtaboot, Gulf Talent, Monster, DevEx, Glassdoor, Social Talent, Korn Ferry.

WORK EXPERIENCE

Qatar Airways - Airlines / Aviation (Doha, Qatar)

August 2016 – April 2020

Global Talent Acquisition Specialist(International Outstations, Corporate Management, Flight Operations)

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Fill the local/international vacancies, specialized for the Middle East, Eastern Europe and Asia Regions.

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Handling the launching of the new station opening in different locations across the world, including the full process of
attracting and recruiting qualified staff for Operations and Corporates positions. 

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Sit in the global TA team and be accountable for ensuring that QR group has the right people, in the right place at the right 
time using the best tactics and the KF 

Psychometric assessments.

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Provide expert advices, data and recommendations to Hiring Managers to support key recruitment decisions (availability of 
talent in the regions, job description definition, long term sourcing strategies, interview & selection, and offer construction).

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Ensure the delivery of output metrics covering: new hire attrition rates, quality of hire, target start dates and customer 
satisfaction for all hires of assigned positions.

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Delivery of an assigned numbers of open positions, managing interfaces with the rest of the Recruitment Delivery team to 
ensure recruitment outcomes and quality of hire, time of hire and cost of hire standards are met.

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Maintains a close relationship with the Hiring Manager. Coaching through the recruitment process, their role within it, 
creating appropriate target lists and a compelling value proposition to sell candidates.

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Personally assess candidates competence, cultural fit and motivation, and present a pipeline/ talent pool.

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Promote best practice selection using the selection framework, coaching hiring decisions and meeting quality of hire metrics.

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Maintain effective and collaborative working relationships with other teams involved in the onboarding process to ensure that 
time to start targets are met.
Notable Accomplishment:

✓ Managing the recruitment campaigns for the new outstations in (ME, Africa, Europe and part of Asia) by identifying the 

best local job boards, manage LinkedIn Head hunting projects and pipeline candidates for future opening. 

International Rescue Committee – INGO (Regional Office -Amman, Jordan) April 2014 – July 2016

Regional Talent Acquisition Manager (Syria Response Region - Jordan, Lebanon, Iraq, Turkey and Syria)

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Serve as strategic partner and advisor providing advice to maximize TA resources in line with HQ strategies and initiatives. 

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Oversee global delivery and implementation of the Global Recruitment systems, standards and initiatives. Ensure effective 
adoption at all levels and compliance with the spirit and intent of labor regulations and donor requirements. Secure feedback 
and suggested improvements. Device and implement metrics. 

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Manage and support the Recruitment Leads and other HR members and advice on all Recruitment deliverables for Jordan, 
Lebanon, Iraq, Turkey and Syria. Have regular follow-up sessions with country program HR practitioners, implement 
strategies around dual recruitment, workforce planing and build capacity /training to HR staff. 

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Capacity building of regional HR national and international staff, develop and deliver training around global recruitment 
systems, capacity building sessions, identify gaps within recruitment and streamline processes.

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Capacity building for the business partners/stakeholders on the recruitment process, advice them on the best practices , 
support in monitoring and evaluation of the new Global HR Operating Policies and Procedures on Recruitment and ensure all 
recruitment activities are carried-out in adherence to these standards; study and become versed in any local labor laws 
impacting recruitment. 

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Develop and maintain a collaborative relationship with key global stakeholders internally and externally including country 
program HR staff and recruiters, Regional Teams, Senior Leadership Team Members, Partners, Universities, peer agencies, 
and private sector.

Notable Accomplishments:

✓ Utilize local job boards in SRR countries, oversee social media initiatives and apply innovative sourcing methods. 

✓ Fill international expatriate emergency response vacancies for specific programs within short time jobs assignments.

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Lead career outplacement services for laid off workers in camps such as the Zaatari refugee camp.

Tamweelcom - Micro Finance NGO (Amman, Jordan) May 2011 – April 2014

Senior Recruitment Officer

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Manage all day-to-day HR/Personnel issues and manage the recruitment and selection process (Review and update job 
descriptions, plan the successful media of advertising, coordinate with e-recruitment agencies, review application/resumes 
,sift, evaluate applicant skills ,create short list sheet ,conduct interviews, prepare selection tests, make recommendations 
regarding applicant's qualifications, prepare the job offer and the employment contract.

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Screening prospective candidates, to short-listing them for various job position and phone interviewing candidates to find out 
how far they are suitable to perform the tasks in the Company and conduct orientation for the new joiners. 

Notable Accomplishment:

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Part of team who won the first prize of the most prestigious award in Jordan ‘’King Abdullah II Award for Excellence’’ 
2012-2013 

✓ Establishing the Recruitment function, creating and implementing recruitment process and procedures, best practices of 

the internal promotions, identify the best Applicant tracking system with the best Psychometric system. 

✓ Selected as the Successor for the HR department and managing the rest of the team - 5 members.

Coca Cola Bottling - FMCG (Madaba, Jordan)

September 2010 – May 2011

HR Recruitment & Development Officer

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Receiving the CVs from both job Ad and our website, Filtering screening the CVs and save them in our database, Matching 
between the qualified CVs with the available vacancies, Arranging the dates with the applicants for take the IQ test.

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Correction the exams and choose the best for the interview.

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Interviewing the candidates (according to Competency Based Interview Guide) to assess and evaluate them for the available 
position, Arrange for the functional interview with the line manager to make the final Decision.

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Prepare all the paperwork related to employment; i.e. letter of offer, employment contract, consultancy agreement, service 
agreement etc. 

Notable Accomplishment:

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Identify the best Applicant tracking systems, and lead the transmission to build talent bank system using software.

Zain - Telecommunications (Amman, Jordan)

May 2005 – September 2010

Customer Care Team Head 

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Responsibility for a team of 35 employees) (Quality, Training, Coaching, MPR, Motivation, Penalties, Knowledge, Reports, 
Performance, Simulation, Spot Check, Evaluation, Knowledge Assessment, Initiatives, Mentoring, Organizing, Planning, etc.

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Handling The interviews For the Call Center Representative Positions and customer care team members on weekly basis 

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Supervises personnel activities of staff (i.e., trains, appraises, rewards, motivates, disciplines, recommends termination as 
necessary, etc. 

Notable Accomplishment:

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Leading my team to achieve the best performance team among all teams. Strategy of dividing them into groups of 5, select 
rotation head member among them, to build their management and leadership capacities and create motivation.

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Leading new recruitment strategy to select university students as part timers, so after graduation they will join different 
departments across the org to save the cost and to maintain retention plus the social responsibility to the society.

EDUCATION

Master of Business Administration ‘MBA General’

April****************

New York Institute of Technology, USA – Total Rating ‘Very Good’