Резюме Marketing

Professional Summary

Attentive Customer Service Representative with Guest Service years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities. Highly communicative professional with more than 14years of expertise as a Concierge for high-end hotel chains. A team player with the ability to provide exceptional guest service. Seeking a hospitality industry position at a luxury resort where client satisfaction is the rule. Optimistic and personable individual who enjoys meeting new people. Strong presentation skills and a real go-getter. Pursuing a tour guide position with a travel company. Eager travel consultant with a passion to sell and focused on leisure travel. A strong research background and a love of all things travel. Looking to further an extensive career in travel and hospitality working with clients seeking the vacation of a lifetime.

Work History

Anex Tour – Sales & Product Specialist

Aksu, Antalya • 12/2019 – current

• Working through The necessary program to match all the Product which is provided to sell such as Hotel, Travel, Package, Transfer and Flight Contingent

• Daily Reporting for all new Contracts

• Following and Analyzing all matches daily

• On request of all Abroad Destinations to forward their Reports to the necessary departments

• Connected to Germany Head Office and Reporting the necessary errors and handlings

• Understand Boeing products and how they may be employed

Regnum Carya - Guest Service Supervisor & Sales Representative
Serik, Antalya • 11/20************

• Updated the front desk's concierge book daily so that guests had access to relevant local information.

• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.

• Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.

• Arranged for transportation to and from the airport, train station and events for visitors upon request.

• Worked closely with guests, some VIP or celebrity, and always respected guests' privacy.

• Answered customer telephone calls promptly and appropriately.

• Provided services efficiently and with high level of accuracy.

• Greeted and assisted guests by gathering information pertaining to reservations or requests.

• Travel to customer locations to gather, uncover, and disseminate relevant product line information

DETUR – Concierge & Sales Marketing (Travel Agency)
Muratpaşa, TR • 04/20************

• Responded to clients' questions, issues, and complaints in a timely manner and found appropriate solutions when needed.

• Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.

• Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.

• Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.

• Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.

• Arranged travel accommodations for groups, couples, executives and special needs clients.

• Planned equipment, supply and material shipments to international destinations

• Collaborated with various team members to ensure guest requests were addressed appropriately and timely.

• Resolved service-related problems in a timely manner.

• Answered customer telephone calls promptly and appropriately.

Soccer, Crossfit,GOLF, Traveling, Books, Work life

Almost my entire life I love to be active, always looking to be busy. That's why İ like living my life with my work and business. There is just only a way to rest - the successful result of my work. I born and grow up in a small village where local people were adoring to Football.