Резюме Kharkov

Olena **********

Flight Attendant

Address Kharkov, Ukraine

Phone Показать контакты

E-mail *******************

Actively seeking a customer service position where I can optimize my problem-solving and
organizational skills to contribute to increased customer satisfaction.

Skills

Interpersonal communications

Excellent

Hospitality service expertise

Excellent

Aviation regulations

Excellent

Positive attitude

Excellent

Strong interpersonal skills

Excellent

Work History

20************-06

Flight Attendant

Qatar Airways, Doha, Qatar

• Facilitated boarding process by greeting passengers upon arrival to aircraft

and providing direction to seats.

• Served beverages and food items from refreshment cart and provided

information about in-flight offerings to passengers.

• Clearly explained and demonstrated safety and emergency procedures to

passengers prior to takeoff.

• Reassured and comforted passengers during turbulent flights and unavoidable

delays.

• Drove passenger satisfaction by answering questions and providing solutions to

issues arising during flights promptly.

• Maintained high standard of cleanliness and personal appearance to promote

sense of professionalism and passenger confidence in crew.

• Inspected interior of aircraft prior to, during and after flights to make sure

emergency equipment was in place.

• Operated in compliance with all airline and federal aviation regulations to

ensure complete compliance with safety and security procedures.

• Explained use of safety equipment, including seat belts and oxygen masks and 

delivered in-depth safety presentations to passengers. 

• Attended workshops and training in customer service, conflict resolution tactics 

and safety procedures to keep abreast of all new requirements and 
procedures. 

• Maintained firm yet positive attitude when dealing with distressed passengers, 

working to provide information about connecting flights, calm fears and 
provide secure environment. 

• Administered first aid to passengers experiencing medical emergencies. 
• Supervised unaccompanied minors during flights. 
• Solicited customer feedback and resolved any problems using "service 

recovery" technique. 

20************-10

Sales Manager

"ENGINEERING COMPANY" PROMAKS " LLC, Kharkov, Ukraine 

• Worked to develop network by identifying and pursuing new leads, attending 

industry events and building rapport with clients. 

• Proactively managed client correspondence and recorded all tracking and 

communications. 

• Demonstrated products and specific features at customer locations and 

special events. 

• Branded products through effective salesmanship and maintained long-term 

relationships with clients. 

• Developed value-added solutions and approaches by leveraging trends in 

customer marketplaces and industries. 

• Collaborated with internal teams and suppliers to evaluate costs against 

expected market price points and set structures to achieve profit targets. 

• Conducted research to target, engage and partner with suppliers, negotiating 

beneficial, cost-saving deals. 

• Addressed customer complaints quickly to drive satisfaction and adjusted 

operational strategies to reduce issues. 

• Developed and implemented new sales strategies to update product lines. 

20************-11

Export Manager

«Ukroblik» LLC, Kharkov, Ukraine 

• Consulted with suppliers and agents to arrange proper in-transit permissions to 

ship to various locations. 

• Prepared various export and supplier forms for customs submittal. 
• Maintained SWIs and controlled documentation of work performed. 

• Designed export strategies to meet project requirements for delivery timeframe. 
• Updated CRM database system with Exporter and Business Model Canvas. 
• Maintained open communication with customers and overseas partners to 

update all parties on order and shipping changes. 

• Applied standard tables and knowledge of law to calculate duty and tariff 

payments of each shipment. 

• Tracked shipments processing through customs and other agencies and 

obtained clearances. 

• Welcomed visitors to office, communicated arrival to team and managed visit 

expectations. 

• Negotiated agreements between employees to clarify misunderstood 

directions and resolve conflicts affecting performance. 

• Arranged and executed product shipping, including export licenses, packing, 

routing and customs declarations. 

Education 

20************-07

Master of Science: Water Supply and Sewerage

O.M. Beketov National University of Urban Economy

- Kharkov, Ukraine 

20************-07

Bachelor of Science: Water Supply and Sewerage

O.M. Beketov National University of Urban Economy

- Kharkov, Ukraine 

Languages 

English 

Superior 

Russian 

Native 

Ukrainian 

Native 

Certifications 

2019-09

Certifications in first aid and CPR 

2017-12

Aviation safety 

2017-12

Economy Service Excellence Program 

Interests 

Psychology, yoga, java programming