Резюме HR

****** Fathi

Professional Brief

I’d like to express my strong interest in applying to this post in your reputable
organization. I’ve been working at the aviation field for twelve successive years and
I managed to improve both professional and interpersonal skills. Therefore, I’ll
appreciate it if you consider my resume.

Work Experience

AirCairo Airline
Aviation Representative

*************18

Contact

Phone

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Email

*********************** (mailto:***********************)

LinkedIn

******-Fathi-54750ba4

Address

Hurghada - Red Sea

- Implementing the airline regulations and observing service level.
Answering passengers' inquiries regarding; flight arrivals, delays, cancellations, flight
Irregularities, facilities, and other general information.
- Demonstrating respect, and maintaining adherence and full attention for
customers' needs.
- Keeping fast and effective decision-making skills to resolve common
customers' issues.
- Providing all required weekly schedule to all concerned parties.
- Making sure the transportation is available for the entire crew.
- Handling and assisting crew through immigration and gate.
- Preparing the flight documents and coordinating turnaround.
- Reporting any irregularities while turnaround to concerned parties.

Soft Skills

Link Aero Trading Agency
Ramp Operations and aircraft Security Expert

- Providing station with airlines manual updates. 

11/20**********



Self-motivated 



Self-disciplined 



Team-player 



Punctual 



Precise Reporting 
Performance. 

- Assisting station to achieve security procedures at the concerned areas. 
- Performing station audit and check. 
- Daily contacts with captain and cabin crew. 
- Monitoring the GSE staff while turnaround. 
- Preparing load-trim sheet and loading instruction. 
- Turnaround coordination and comply on time performance. 
- Pushback and start up for: IL 96, B 737-700,737-800, A 320,321,330. 

10/2006 – 15/2007 

SSAir Ground Handling 

• Traffic-Ramp Operations Officer 

- Operating check in system. 
- Turnaround coordination familiar with Aircraft B 757,737. 
- Operating boarding procedures. 

10/2007 – 12/2007 

Hilton Hurghada Resort 
 

• Hotline Service Agent 

- Handling complaints from guest, Monitoring OTP of all departments, and 
Preparing the daily quality and performance Report for general manager.

 
 
Sonesta Moon Goddess Nile cruise Hotel 

• Receptionist 

06/20************ (Training) 

Languages 



Arabic — Mother Tongue 



English — Fluent 



Russian — Good 

Computer Skills 



Word. 



Excel. 



Outlook. 

- Contacting with the clients in the arrival and departure. 
- Coordinating and providing information about schedules and 
entertainment program. 

08/20*********** 

Raya 888 Outsource - Vodafone project 

• Customer service Call Center Agent under supervision of Raya - 

Vodafone Co. 
- Fix trouble shooting with the customers online. 

01/2005 – 15/2005 

Ameco Tech-011 
Communication International US Project 

• Telemarketing call center agent 

- Prospecting new customers 

*************04 

Sky Egypt Co. for forwarder Operation (Training) 

• Marketing department 

07/2002 – 08/2002 

International Marriet Co. (Training) 

• Marketing Department.

Education 

Ain Shams University 

05/2005

Bachelor ‘s Degree in Accounting, Faculty of Commerce. 

Acquired Courses 



English Language course from Ministry of Defense Institute. 



Russian Language course from International Language Center. 



Safety Awareness course from Egyptian ministry of Civil Aviation. 



Dangerous Goods & Emergency Response from Lufthansa Airlines. 



Dangerous Goods & Emergency Response from Iberworld Airlines. 



Ramp Safety from Link Aero Trading Agency. 



Pushback and Start up Assistance with certification to dispatch all 
aircrafts from Link Aero Trading Agency. 



Personal Communication from Link Aero Trading Agency. 



Ground service security 

organized by

 Egyptian ministry of Civil 

Aviation. 



Push Back and Start Up Assistance organized by Link Aero Agency. 



Load Control organized by Link Aero Trading Agency. 



TOT Diploma organized by Diplomatic Training and Consulting Center. 



Diplomatic Commercial Representation and Delegation in Consular 
Relations organized by Council of Arab System Unity Organization. 



Delegation skills, Administrative Direction, and Direction organized by 
Edrak Queen Rania Foundation. 



Training of Trainers (TOT). 



Introductory Crash Course 

organized by

 the International Board of 

Certified Trainers.