Резюме Sales

Iryna *********

ap.23, Chernyshevska St. *****************3, Ukraine

Показать контакты (mobile); +1 303 495 5384 (US vonage);

E-mail: ********************* Skype: irina.*********

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Key Qualifications and Skills



Customer communication and services



Online and on site client services

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Expert knowledge of English



Excellent verbal/written communication
skills

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Analytical skills



Years of successful services’ sales,
including IT sales



International communication and
negotiations



Business writing / correspondence



Content writing



Multitasking, multiple projects
management

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Time and project management



Attention to detail



General management



Client / Staff training



Career/Communication Coaching



Marketing / Web Marketing

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Highlights of Professional Experience

Effective Communication / Career Development Coach (2016 – present), self-employed

Providing a variety of online training courses in effective communication and career
development. As the author of English for Your Job Interview, providing counseling and
coaching on resume writing and job interview preparation; online coaching; providing
workshops and employee trainings to companies both, online and on site.
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Ass. Professor, Department of Business English and Translation (2000 – present, part-time
since 2010), National Technical University “Kharkiv Polytechnic Institute”, Kharkiv, Ukraine.

Teaching a variety of courses to graduate and post-graduate students, including: cross-cultural
communication, negotiation techniques, effective communication, business ethics and protocol.
Conducting research, developing and publishing course books and academic papers.
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Director (2006 – 2012), Co-owner (2006 – 2015),

Discover Ukraine Network of IVK Worldwide LLC, USA.
Discover Ukraine Network, a USA-based company that provided full scope of travel support
services for international visitors to Ukraine.

Performed management of the company, full cycle of client communication, management of
online and in-country ************** online client support, and a variety of informational
services. Carried out full scope of business development tasks and business negotiations.
Managed creation and maintenance of the company websites, including management of Web
developers' team, website marketing, content writing, and SEO.
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Deputy Director (2010 – 2012), Director (2012 – 2013) 
Center of International Cooperation at International Relations Department for Kharkiv City
Hall

Performed management of services in support of international projects undertaken by Kharkiv
Municipal International Relations Department: organized international visits, receptions,
negotiations at all levels, international business protocol, support of international events,
exhibitions, conferences, round tables, diplomatic receptions, and visits.
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Founder and Director (2010 – 2012) “Diplomat-Service” LLC
“Diplomat-Service” LLC is a privately managed vocational school for training of hospitality
industry workers at hotels, service enterprises, catering institutions, etc.

Managed the company’s full business cycle; attracted international experts of hospitality
industry and organized their master classes for students of the school; organized and carried out
international trips for Ukrainian students to European universities; managed development and
maintenance of the company website, managed full scope of business negotiations with
international experts, conducted recruiting process and team training and management.
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ESL Teacher (1995 – 2006), Deputy Rector in International Relations, (2006 – 2008),
Institute of Oriental Studies and International Relations, Kharkiv, Ukraine.

Taught a variety of ESL (English as a Second Language) courses, business and academic
writing in English, a variety of communication courses, translation and interpreting, cross-
cultural communication techniques, general linguistics and philology courses to students;
Managed a number of international educational projects, carried out a variety of academic,

research-based and educational projects; carried out duties of Deputy Rector in international
relations.
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Owner, Director (1993 — 1996),
Private School of English Language, Kharkiv, Ukraine.

Ran private school of English language for college / university students and grown-ups.
Organized a variety of ESL courses, planned and managed all works related to teaching
process, team management, financial planning, and marketing.
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International Relations Reviewer (1989 — 1993),
Department of International Relations at Marine Hydrophysical Institute of Ukrainian Academy
of Sciences, Sevastopol, USSR. 

Translator and interpreter for international relations department. Carried out the university's
international projects, ran documentation, provided support to international guests and
delegations.
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Other Academic and Business Projects

Owner / director, «Work and Travel the USA» Program, (2009 – 2012). 
A business project for Ukrainian university students to travel to the USA during summer.

Planned, organized, managed full services cycle of organizing summer time employment and
travel for Ukrainian students to the USA. 
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Co-Founder, Senior Executive, «Summer English Language Institute» Project, (1999 —
2006).
An educational project hosted by a group of EFL teachers representing Trinity University,
Canada.

Planned, organized, managed full strategy and process for annual summer schools of English
language with Canadian teachers of English. Coordinated work of Canadian teachers' team,
organized all teaching process and extra-curricular activities for 240 students, annually.
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Municipal Assignments

Interpreter, International Relations Consultant (numerous short term on call assignments
during 2004 – 2013)

International Relations Departments of Kharkiv City Hall and Kharkiv Region Government. 

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Education and Professional Training

Project Management Extended. Training course at A-Level Ukraine, Kharkov. 
July 2019 – till present
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Management Training «Consulting for Executive Managers and Ensuring Management
Capacity for Euro 2012», Munich, Germany, 2011.
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Ph.D. in Pedagogic, 2002. Defended Doctorate thesis “Development of cross-cultural
communication skills of university students in the process of ESL learning.”
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Specialist in English Language and Literature, 1989. 
Diploma of Simferopol State University, USSR.
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Membership in Professional Bodies

Member of TESOL (Teachers of English as Second Other Language) since 2000.

Member of SDS (System Dynamics Society), an international, nonprofit organization devoted
to encouraging the development and use of System Dynamics and systems thinking around the
world.

Member of IAPTI, the International Association of Professional Translators and Interpreters.
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Languages

English — fluent
Ukrainian — fluent
Russian — native

French — basic knowledge
Polish — basic knowledge

More information, list of publications, and contacts of reference persons will be provided at the
interview or upon request.