Asif
Резюме Sales Business Development – 1 000 $
13 августа 2019 г.Киевская область (возможен переезд в другой город)
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Цель: IT Professional with Sales and Customer Service Experience seeking opportunity in fast growing organization.
Профессиональные навыки
Опыт работы
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Dancom
Branch Manager . • Direct all operational aspects including operations, customer service, administration and sales
• Assess local market conditions and identify current and prospective sales opportunities.
• Meet goals and metrics.
• Bring out the best of branch’s personnel by providing training, coaching, development and motivation.
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
• Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.
• Address customer and employee satisfaction issues promptly.
. - –
Etihad Airways
Contact Center Executive . • Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance in Sabre Software and Epiphany.
• Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty.
• Keep up to date on Etihad Airways products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.
• Achieve individual revenue and customer service targets to support delivery of team/departmental targets.
• Support other departmental functions as required (e.g. ticketing & E-Services desk, pre-flight checks, service desk, etc.).
. - –
Nestle
IT Coordinator . • Managing the overall administration of LAN & WAN systems involving design of network layouts according to requirement, configuration and maintenance of application servers and databases
• Installing and maintaining network and data communication hardware & software environment
• Framing information technology strategies to assist with future need and managing the technology resources of the company & establishing a team, imparting orientation & training
• Planning, organizing and controlling daily operations along with implementing, operating and leading technology solutions in a complex environment
• Troubleshooting problems pertaining to Network Administration, Application Conflicts and System Bugs
• Maintaining active directory including security domains, user profiles as well as other resources on the network
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Образование
- –Preston University
Computer Science.
BS Computer Science.
Исходный текст
Contact: **************
E-Mail: Показать контакты
IT Professional with Sales and Customer Service Experience seeking opportunity in fast growing organization.
Profile Snapshot
A dynamic and competent professional with 14 years of experience in Project Management, Network & Security Management, IT Infrastructure Management, Service Delivery Management and Process Improvement / ITIL
Troubleshooting of Hardware & Software Applications, Data Management, Vendor Management and Compliance
Functioned as a Project Team Lead for Nestle Office Project in 2012
In-depth Knowledge of IT standards & policies, experience in network designing, layout, administration and optimization
Demonstrated abilities in mapping client’s requirements, custom designing solutions & troubleshooting for complex information systems management
Possess excellent leadership, problem solving, planning and people management skills with proven abilities in resolving complex networking, hardware and software related issues
Knowledge Purview
IT Infrastructure implementation and support both in Software and Hardware segment.
IP Telephony Support – Active Side.
Hardware, Software, Servers, User End Peripherals, IP telephony Infrastructure, Communication & Network Access Points, Vamping & Re-vamping
Specialty in Tier 3 Data Centre Manageability accuracy of 99%.
Microsoft Office, Microsoft servers, SAP, Globe, Email Clients/Email servers
E2E Administration & maintenance of networks, Desktops, Laptops, Servers (HP Blade G7and Dell PE2650) etc.
WAN, LAN,WIFI Remote Access.
E2E Factory Extension, New offices & factory Infrastructure Vamping & Revamping
Mobilize, Manage, ***gn, Monitor, Find-Introduce & induction of qu***ty vendor(s)
Policy & Procedures, Security, Integrity
SAP Based Complaints/Queries & resolution with a proven assessment of 97%
Employment Details
Nestle Pakistan Limited, Karachi as Technical Support Executive Aug’98 – Oct01
Nestle Waters, Karachi as System Support Executive Nov’01 – Jul’05
Nestle Pakistan Limited, Karachi as IT - Coordinator – South Zone Aug’05 – Oct’12
Discovery 21 Properties LLC, Dubai as Property Consultant Feb’13– Jun’13
Vasate Real Estate Brokers LLC, Dubai as IT Support Function Aug’13 – Nov’13
Etihad Airways – Abu Dhabi,as Ticketing Reservation / Call Executive Mar’14 – Aug’17
Shaadee.PK E commerce Website – As Branch Manager Apr’18 –Oct’18
Key Result Areas: Shaadee.PK E commerce Website – Karachi.
••Direct all operational aspects including operations, customer service, administration and sales
• Assess local market conditions and identify current and prospective sales opportunities.
• Meet goals and metrics.
• Bring out the best of branch’s personnel by providing training, coaching, development and motivation.
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
• Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.
• Address customer and employee satisfaction issues promptly.
Key Result Areas: Contact Centre Executive– Abu Dhabi.
Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance in Sabre Software and Epiphany.
Comply with set standards of customer service (e.g. qu***ty of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty.
Keep up to date on Etihad Airways products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.
Achieve individual revenue and customer service targets to support delivery of team/departmental targets.
Support other departmental functions as required (e.g. ticketing & E-Services desk, pre-flight checks, service desk, etc.).
Key Result Areas: IT Support –Dubai.
Source property via CRM Software, Web based applications and implementation to the clients Desktop and Laptops.
Performance improvements via Online Portal including remote session.
Multiple email addresses manageability
Property Search enhancements in systems and emailing to potential Investors.
Key Result Areas: IT Coordinator – Back Office Support.
Managing the overall administration of LAN & WAN systems involving design of network layouts according to requirement, configuration and maintenance of application servers and databases
Installing and maintaining network and data communication hardware & software environment
Framing information technology strategies to assist with future need and managing the technology resources of the company & establishing a team, imparting orientation & training
Planning, organizing and controlling daily operations along with implementing, operating and leading technology solutions in a complex environment
Troubleshooting problems pertaining to Network Administration, Application Conflicts and System Bugs
Maintaining active directory including security domains, user profiles as well as other resources on the network
Addressing queries regarding the Information System / Software & extending onsite support to the clients including maintenance of software & Applications
Heading service delivery functions, to ensure end-to-end ownership of incidents and service requests as well as meeting deadlines and Turn-Around-Time without compromising qu***ty norms and adhering to SLA
Highlights
Dexterously led &supported the Zonal Sales offices of Karachi and 4 cities (The Hub), facilitating 150+ users i.e.
ooNestle Waters Regional Office
ooNestle Waters Karachi Factory
ooHyderabad City (160 KM from Karachi)
ooQuetta City: (550 KM from Karachi)
ooSukkur City (325 KM from Karachi)
Significantly involved in business excellence continuity planning & implementation
Shouldered with the responsibility of rendering Data, Voice & Telephony Support
Certificates and Workshops
Certified in:
oo “Customer Championship ”, by Etihad Airways on ,************
oo“Advance Reservation and Ticketing Program for Contact Center”, by Etiad Airways on ,************
oo“Aviation Security - General Awareness ”, by Etiad Airways on ,Mar 29 – 2015
oo“Business of Airlines ”, by Etiad Airways on ,Mar 06 – 2015
oo“Guidelines for Business Administration of IT Systems ”, by Etihad Airways on ,Apr 01 – 2015
oo“Code of Business Conduct ”, by Etihad Airways on ,Jan 11 – 2015
oo“Corporate Security Awareness ”, by Etihad Airways on , Apr 18 – 2014
Academic Details
Bachelor in Computer Science from Preston University Karachi 2005
Personal Details
Date of Birth: *******************
Marital Status: Married
No. of Dependents: Five (5)
Present Address: Pozniaky ,Kiev
Languages Known: English, Urdu.
Holds a V***d International Driving Licence .