Ijeoma
Резюме Support
10 июля 2018 г.Харьков
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IJEOMA *******
4 Komandama Korka, Kharkov Ukraine
***********************
Bio-Data
Age:28
Sex: Female
Nationality: Nigerian
Summary
Analytical Support Representative adept at resolving complex issues and a self-motivated individual who loves nothing more than helping customers resolve their problems. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards.
Highlights
Exceptional Telephone Etiquette
Patient and Diligent
Quality Focused
Proactive
Organized
Time Management
Ability to communicate effectively with a wide range of customers.
Ability to remain calm when dealing with emotional, difficult and distressed people.
Accomplishments
Achieve consistent #1 or #2 rankings in monthly metrics, including call duration, number of calls per shift, and customer satisfaction ratings.
Awarded “Employer of The Month “for achieving over 50% of daily service targets, identifying issues and recommending solutions within targeted timeframes.
Experience
Support Repre***************** to 06/2018
Market Trading Kharkov, Ukraine
Investigating and responding to cases of non-compliance
Manage front reception area and answer telephone calls
Provide thorough support and problem resolution for customers
Customer Repre***************** to 02/2017
Oasis Kharkov, Ukraine
Responding promptly to customer enquiries to person via or via telephone and email
Building customer relationships and loyalty.
Education
Kharkov National University of Radioelectronics-Msc.Economics