Резюме L1 Support/Junior SA

George ********

Kharkiv, Ukraine | ********************** | +380 Показать контакты

CV 1 of 1

IT Support

Personal Profile

Birth

********** in Magadan (Russia)

Citizenship

Spain

Family Status

In a relationship

Work Experience

11.2017 – 03.2018

N26 GmbH, Berlin (Germany)

International Customer Support Specialist

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Acting as the first point of contact for new and existing customers

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Answering inquiries with the latest CRM tools

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Responsible for communication across all channels (phone, email and live
chat)

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Detecting, documenting and preventing fraud attempts

04.2017 – 09.2017

Arvato Bertelsmann, Berlin (Germany)

Customer Care Agent for Facebook

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Evaluate content based on our client's guidelines and policies

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Reviewing user-made reports that flag offensive postings

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Back office (non-voice) support

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Ensuring a quality experience for all users according to our client's terms of
service

05.20************

CloudBerry Lab, St. Petersburg (Russia)

Customer Service Consultant

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Understand client’s requirements and its business viabilities

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Leading sales operations with Spanish Business customers

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Guide clients with technical questions

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Attend customer support and documentation workflow

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Plan the closure of the solutions and see through the implementation of the
solutions.

Education

09.20************

St. Petersburg State University of Telecommunications, Russia

Diploma: IT and Networks

05.20************

IES Murgi, Almeria (Spain)

High School: Certificate of Bachelor

 
Certifications and skills: 

2016 (expired)

AWS Certified Solutions Architect - Associate 

Languages

Spanish, Russian, English, German