Резюме Переводчик

Olena *********

Lviv, Ukraine

Date of Birth: ***********

E-mail: ************************* (mailto:*************************)

Phone: Показати контакти

Professional Summary

Friendly and enthusiastic linguist with a solid history of achievement in customer service.
Motivated hard worker with strong communicative and prioritization abilities. Can handle tasks
with accuracy and efficiency.

Skills

Experience

Affinitas Gmbh
Customer Service Agent / Moderator

•

Communicate with customers by Email in Zendesk to provide information about services,
take orders, cancel accounts, or obtain details of complaints.

•

Check to ensure that appropriate changes were made to resolve customers' problems.

•

Refer unresolved customer grievances to designated departments for further investigation.

•

Resolve customers' service or billing complaints by performing activities such as refunding
money, or adjusting bills.

•

Order tests that could determine the causes of product malfunctions.

•

Moderate customers' profiles.

Association Cooperation Poitou-Charentes Ukraine
Professional Internship

•

Discover French culture and traditions.

•

Improve French communicative skills.

• Foreign languages: French - C1, English - B1,

Russian - C1, Ukrainian - native language


• Ability to build relationship with colleagues and

clients

• Willingness to learn new things

• Excellent communication and writing skills

• Good command of Customer Relationship

Management (CRM) software

• Good command of Microsoft Office tools

Lviv

Mar 2017- Current

Gincla, Occitanie

Jun **************

•

Integrate myself into French family and their society in general.

•

Help to optimise hotel’s social media pages.

•

Work as a waiter in restaurant.

Alliance française
Secretary Assistant

•

Work with SRM software, such as Hanaf.

•

Processing and submitting payments.

•

Communicate via phone and give information to customers, take
messages, or transfer calls to appropriate individuals.

•

Create, maintain, and enter information into databases.

•

Structure, manage and maintain paper and electronic documentation.

•

Operate office equipment, such as a scanner, a copier, and a phone system, and arrange
repairments.

•

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons
according to their needs.

•

Schedule and confirm appointments for clients.

•

Make copies of different printed material.

•

Interpret / translate from French to Ukrainian and vice versa.

School of Foreign Languages Aktsent 
French Teacher 

•

Prepare course materials such as syllabi, homework assignments, and handouts.

•

Initiate, facilitate, and moderate classroom discussions.

•

Plan, evaluate, and revise course content, course materials, and methods of instruction.

•

Maintain regularly scheduled office hours to advise and assist students.

•

Select and obtain materials and supplies such as textbooks.

•

Keep abreast of developments in professional field by reading current literature, talking with 
colleagues, and participating in professional organizations and activities.

Education

Ivan Franko National University of Lviv 
Master of Science 

Professional qualification "Master in Philology". Professor of French and English Languages and 
Literature. 

Ivan Franko National University of Lviv 
Bachelor of Science 

Professional qualification "Bachelor in Philology". Teacher of French and English Languages and 
Literature. 

Online courses completed: 

Software Testing Introduction 
Psychology of stress and coping

Lviv 

Mar ************** 

Lviv 

Jan **************

Lviv 

Sep **************

Lviv 

Sep **************