QUALIFICATION
UNIVERSITY /
BOARD
MONTH AND
YEAR OF PASSING
S.S.C.
Mumbai Board
March 2006
H.S.C.
Mumbai Board
March 2008
Graduate
Mumbai Board
March 2011
WORK EXPERIENCE:
1)Worked with Trinity World Holidays Pvt Led for 2 Years as Holiday Expert.
2) Worked with Ezeego1 Travel and Tour Ltd as Sr. Executive for 2 years.
Job Responsibilities:
a.Receive inbound calls for Domestic packages.
b.Answer customer queries, as well as question the customer to obtain full understanding of what information is being requested.
c.Document all calls with regards to participant inquires accurately using Sales force CRM.
d.Follow up with customers in case of pending / escalated issues.
Major Achievement – Was Awarded the Best Advisor and given a FAM trip to LADAKH in Sept 2016.
3) Worked with WNS as a Sr. CSR for 18 Months in travel process (Thomas cook).
Job Responsibilities:
a.Receive inbound calls for Domestic packages.
b.Answer customer queries, as well as question the customer to obtain full understanding of what information is being requested.
c.Document all calls with regards to participant inquires accurately using Sales force CRM.
d.Follow up with customers in case of pending / escalated issues.
4) Worked with Vcustomer as a CSR for 30 months in HDFC Lead Generation process.
LANGUAGES KNOWN
English
Hindi
Marathi
HOBBIES:
Playing Cricket
STRENGTHS:
Good Thinker
Self-Confidence
Positive Attitude
Good Communicator
Ability to Solve Problems
DECLARATION:
I hereby declare that the above mentioned information is correct up to best of my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.
PLACE :: Navi Mumbai