Bohdan

Резюме Переводчик

6 апреля 2020 г.

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Bohdan ******

Personal data:

--Translation and implementation of the program for drug and alcohol addict people for the proper workplace in the society

--Translation and implementation of the program for drug and alcohol addict people for the proper workplace in the society

--Administration of HORSCH dealership network (6 dealers throughout Ukraine);
--Organization of spare parts deliveries to Ukraine (incl. contracts with eg. TNT International etc. for extra rapid deliveries);
--Management of central national warehouse (incl. dealership consulting concerning parts information, logistics, sketches etc.);
--Management of HORSH service team (strategy, coordination, translation and distribution of service information from the factory, maintenance & repair coordination in field any time);
--Warranty processing & reimbursement management;
--new/experimental parts and systems field testing as well as result reporting;
--Administration of machines throughout the dealership areas;
--Organization and conduction of service & parts trainings, conferences etc. throughout dealerships;

Achievements:

--Organization of collaboration in the field of spare parts technician peculiarities between the factory and HORSCH Ukraine;
--Implementation of a warranty process corresponding the Ukrainian legislation;
--Certification of field engineers as official HORSCH service trainers;
--Organization of spare parts consulting and logistics;
--Optimized dealership network consulting support;
--Optimization of national warehouse turnover through special season one time deal discount programs.

Dec 2014 – Mar 2016 Head of Service Quality Department, PJSC AutoCapital, General Representative for Daimler AG in Ukraine

--Application of Mercedes-Benz Workshop Process Consulting Program in authorized Mercedes-Benz dealerships throughout the Ukraine;
--Organization and coordination of workshop pre-booking procedures via professional call and customer contact centers, organization and control of customer reception, certification of customer advisors according to Mercedes-Benz C-Advisor Program;
--Organization and control of workshop standards, repair time stamping, maintenance and repair quality control, vehicle reception and handover;
--Implementation of the active reception processes;
--Control of service follow-up procedures and the quality of complaint policies;
--Regular dealership audits and attestation.

Apr 2008 – Nov 2014 Manager, Mercedes-Benz Warranty Department, PJSC AutoCapital, General Representative for Daimler AG in Ukraine

--Organization of Mercedes-Benz, Maybach, McLaren, EvoBus, Unimog warranty and goodwill procedures and processes from the dealership workshop through the general representative to Daimler AG;
--Regular dealership audits;
--Organization and conduction of warranty and goodwill seminars, workshops and trainings for warranty officers.

Achievements:

--Establishment of Mercedes-Benz warranty department in the general representative;
--Implementation of the warranty and goodwill automatic dealer management system and importer management system;
--Implementation of differentiated warranty service and spare parts reimbursement systems;
--Certification of warranty officers;
--Minimization of warranty reimbursement rejections down to 3% of all warranty and goodwill cases;

Aug 2004 – Mar 2008 Warranty officer, Mercedes-Benz Warranty Department, PJSC AutoCapital, General Representative for Daimler AG in Ukraine

--Processing Mercedes-Benz, Maybach, McLaren Smart, EvoBus, Unimog warranty and goodwill claims;
--Warranty reimbursement control;
--Warranty audits of dealerships

May 2003 – Jul 2004 Project Manager, Private Enterprise “regional Innovation Group”

--Organization, tracking and accomplishment of projects in mining and smelting industries;
--Organization of consulting projects for efficiency increase of Ukrainian by-product coke plants (Project for coke plant in the city of Alchevsk)

Education: 1998 – 2003 National Technical University of the Ukraine “Kyiv Polytechnical Institute”

Translator (German and English)

--Service Contracts, competent marketing, customer benefit, arguments and calculation (Sep 2012, Stuttgart, Germany);
--PC, Truck, Van, Smart – warranty and goodwill processing and damage coding (Sep 2012, Stuttgart, Germany);
--Warranty processing EvoBus (Apr 2013, Manheim, Germany);
--Warranty Workshop (Oct 2013, Stuttgart, Stuttgart, Germany);
--HORSCH Maschinen Module 1 (Jul 2016, Schwandorf, Germany);
--HORSCH Maschinen Module 2 (Feb 2017, Schwandorf, Germany);
--Train the Trainer Horsch Maschinen (Oct 2017, HORSCH HQ, the Ukraine).