July
Resume Administrator
12 December 2019y.Balakliia, Kharkiv Oblast
- Education—
- Work experiencedoes not matter
- Job typeany
- Work typeany
Professional skills
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Sai Siva
+9********** 866
•
7 years experience in IT industry as JIRA, Confluence as Administrator
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3 years as a citrix administrator.
Skills Summary
Applications
1. JIRA (7.1,7.3,7.8),Jira service – desk(3.11.0), (confluence (6.3.1)
2. Citrix (6.5,7.13 ) ,
3.AWS workspaces
***********.1
Operating System / ERP Version
Windows 7,(windows 2008 R2),
Redhat linux.(Vmware workstation)
Tools / DB / Packages / Framework /
ERP Components
MS SQL Server **************c..
Educational Qualification
Education &
Credentials
Btech 2011.
JIRA (Service-desk),SCRUM.
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Expertized in complex JIRA configurations including configuration of Advanced Workflows, Custom field
configurations, Screen Schemes, Permission schemes and Notification schemes.
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Administration of windows 2***************16.
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Using Groovy for automation and postfunction.( Creation of fields)
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Experience on complete software development life cycle (SDLC) with software development models like
JIRA, Agile Scrum Model
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Performed application and system administration tasks including data backups.
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Up gradation, Migration and Fine tuning of Jira/Confluence instance.
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Integrating Jira with Stash/Crowd /Bit bucket Server.
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Expertized in complex JIRA configurations including configuration of Advanced Workflows, Custom field
configurations, Screen Schemes, Permission schemes and Notification schemes.
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Experience on complete software development life cycle (SDLC) with software development models like
JIRA, Agile Scrum Model
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Worked on JQL filters, Dashboards, Gadgets.
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Documenting changes In confluence
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Regular health checks on the application.
CITRIX
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Maintenance of Citrix servers on daily basis
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Managing Applications that are installed on the servers.
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Supporting users on issues with the webinterface
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Patching servers on regular basis
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Upgrading components of citrix
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Configuration of GPO
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Adding additional memory to servers
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Creation of groups in citrix
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Updating applications in the environment
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Monitoring the server memory hikes in the environment.
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Documenting the changes in the environment.
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Creation of SOP for new upgrades of the components in citrix.
Work Experience
PROJECT - 1
Project Name :
FITCH RATINGS
***** Date
JULY 2018
Team
Size
48
Project Description
Fitch Ratings Inc. is one of the "Big
Three credit rating agencies", the other
two being Moody's and Standard &
Poor's. It is one of the three nationally
recognized
statistical
rating
organizations designated by the U.S.
Securities and Exchange Commission in
1975. Fitch Ratings is headquartered in
New York, US.
End
Date
TILL DATE
Role & Contribution
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Automation of jira workflow depending on user requests.
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Configuring mail notifications depending on team lead requests.
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Migrating projects to other instances.
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Processing for error rectification after migration of projects.
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Automation and postfunction tools.( and their limitaions and blockers)
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JSU (jira suite utilities), JWT(jira workflow toolbox), Bob swift add-on, JMWE add-on,Email this issue add-
on.
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Behaviours for the fields configuration.
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Customer-Portal visible SUB-tasks.
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Installing plugins and maintaining the licenses
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Cloning the Jira Projects
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Re-indexing Jira on timely basis
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Automation of the workflows.
Citrix
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users
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Updating applications in the environment
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Monitoring the server memory hikes in the environment
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Documenting changes In confluence
Technology & Tools
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Jira Servicedesk (7.6, 7.8)
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***********,AWS workspaces
***********.1
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Ms office
PROJECT :2
Project Name :
ELKJOP
***** Date
JAN 2017
Team
Size
15
Project Description
ELKJOP is Europe based wholesale
enterprise for electronic goods across
the country, Jira software is user as
ticketing tool in the organization.
Citrix is user as the main platform in
the organization for office related
work.
End
Date
JUNE 2018
Role & Contribution
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Creation of Jira Projects based on user request.
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Creation of new Jira users and Jira groups
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Implementing Jira workflows using advanced features such as Post functions, Conditions and Validators
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Experience in configuring Field configurations, Notification schemes, Screen Schemes, Permission
Schemes in Jira Projects
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Creating Jira Service Desk projects, Custom fields, Issue Types and screens for Customer portals.
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Configure the Customer Portal, request types, queues, SLA metrics and automation.
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Installing plugins and maintaining the licenses
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Cloning the Jira Projects
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Re-indexing Jira on timely basis
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Automation of the workflows.
Citrix
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Maintenance of Citrix servers on daily basis
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Managing Applications that are installed on the servers.
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Supporting users on issues with the webinterface
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Patching servers on regular basis
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Creation of groups in citrix
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Documenting changes In confluence
TECHNOLOGY & TOOLS
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Jira Servicedesk (7.1, 7.6)
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***********
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Visio
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Ms office
Project 3
Project Name :
Measurement & Services
***** Date
Oct 2014
Team
Size
10
Project
Description
Measurement
Services,
Pearson’s
web-based
test
administration system has been specifically developed to
meet the stringent delivery and security requirements of
high-stakes assessments, yet provides the flexibility to
administrator, teacher and student tests in a classroom or
practice setting
End Date
Nov 2016
Role & Contribution
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Creation of Jira Projects based on user request.
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Creation of new Jira users and Jira groups
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Implementing Jira workflows using advanced features such as Post functions, Conditions and Validators
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Experience in configuring Field configurations, Notification schemes, Screen Schemes, Permission
Schemes in Jira Projects
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Providing privileges to the users
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Troubleshooting the problems in Jira
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Linking GIT Repositories to Fisheye Projects
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Creating and managing filters.
Citrix
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Configuration of GPO
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Adding additional memory to servers
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Creation of groups in citrix
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Adding user objects and removal of irrelevant users
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Maintaining stable environment without any Cpu usage hikes
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Updating components of Citrix.
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Documenting all the change activities in the environment
TECHNOLOGY & TOOLS
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********.***************.4, Confluence, Fisheye , GIT, MySQL, ITIL Management.
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Citrix (6.5)
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Work related to bug fixes and enhancements in UI
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Documentation for Web Services
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R & D work for UI enhancements
Project 4
Project Name :
CMCK (CAMERRON MC KENNAN)
***** Date
Feb 2013
Team
Size
23
Project Description
CMCK is a financial based company. It’s an
administration based which we develop a
site for the company and manage the
employees and projects of the company on
daily basis and update it to the client
End
Date
Aug 2014
ROLES & CONTRIBUTION
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Create comprehensive JIRA workflows including project workflows, screen schemes, permission schemes,
notification schemes etc.
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JIRA project management.
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Managing Groups and Role management
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Customized JIRA Configurations based on project level requirements
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Perform Jira Re-indexing and Integrity Checker
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Trouble shooting and Analyzing the logs for bamboo build and deployment plans for issues
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Providing Project level and plan based permissions
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Re***** the tomcat server through bamboo plan
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Operations support and application troubleshooting
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Responsible for deployment of code and releases
TECHNOLOGY & TOOLS
Operating System : Redhat Linux,windows 2008.
Database
: Oracle
Application : Jira
Project 5
P
Project Name
:
:
:
Cheque Truncation System
***** Date
April 2012
Team
Size
14
Project
Description
Truncation is the process of stopping the flow of the physical
cheque issued by a drawer to the drawee branch. The physical
instrument will be truncated at some point en-route to the drawee
End
Date
Jan
2013
branch and an electronic image of the cheque would be sent to the
drawee branch along with the relevant information like the MICR
fields, date of presentation, presenting banks etc. Thus with the
implementation of cheque truncation, the need to move the
physical instruments across branches would not be required. This
would effectively reduce the time required for payment of
cheques, the associated cost of transit and delay in processing, etc.,
thus speeding up the process of collection or realization of the
cheques
Date
ROLES & CONTRIBUTION
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Bouncing the servers
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Weekend outage maintenance activities.
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Preparing weekly reports.
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Updating TNS entries.
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Responsible for creation of custom workflows and adding post functions when required.
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Re-indexing the Jira instance when required
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Reported performance related issues to management by analysis and tracking of existing systems
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Responded to all incoming questions and inquiries related to JIRA applications.
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Prepared projects, dashboards, reports and questions for all JIRA related services.
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Enabling Agile plugin to the requested Jira Projects
TECHNOLOGY & TOOLS
Operating System : Solaris 10
Database
: Oracle
Application server
: *************g
Webserver
: Apache
Details
Name : Sai siva
Mail : Show contacts
Mobile no : 7993822464