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Position applied for:

Guest Relations Agent/ Receptionist

Salary requirements:

Показати контакти $

PERSONAL DATA

Name/ Surname

Annetta

Vankevych

Nationality/ Gender

Ukrainian

Female

Country/ City of residence

Ukraine

Zaporozhia

Date and place of birth

**********

Azov

Do you have an international passport?/Expiry date

Yes

**********

Age/ Height (cm)/ Weight (kg)

27

171

50

Contact number/ Email/ Skype

*************

*********************

Annetta.*********1

Vk/ Facebook page

-

Annetta *********

Health condition (excellent, good, bad)

Excellent

Have you ever worked abroad? (if yes, please specify where, when and which job position)

Yes/ Egypt, Italy/ 2015-2018/ Guest relations, Receptionist.

LANGUAGE SKILLS

Basic

(able to have a basic discussion)

Intermediate

(able to communicate on particular topics)

Upper intermediate

(able to communicate freely on different topics)

Advanced

(fluent speaker)

English

Russian

Ukrainian

ADDITIONAL INFO

Education - Institution

Specialization

Duration, years

Year of graduation/ City/ Country

University of Economics and Law "KROK"

International Economics

5

2014/ Kiev/ Ukraine

Other Diplomas or Certificates:

University of Professional Education NOVI (Hogeschool NOVI - Netherlands) Department of International Relations, direction of "Business Administration" / 09.2011 – 07.2016

School "Leadership and Management". Training: effective communication, public speaking, creativity, motivation, conflict management, crisis management algorithm, time-management, business planning, and ************** – 11.2011

WORK EXPERIENCE

Position

Receptionist

Company’s name

Villa dela Rosa Hotes 3*

Period/ City/ Country

August 2018 – October 2018/ Oristano/ Sardinia

Responsibilities

• Providing all needed information to guests

• Check-in / Check-out for individual & group with a standard procedure professionally, promptly and courteously

• Communicate with guests and follow up with their needs, requests and complains

• Analyzing guest comment

• Making presentations

• Helping with change apartments for guest

• Follow up guest’s needs / complains

• Doing Daily and Monthly reports

WORK EXPERIENCE

Position

Guest relation manager

Company’s name

Barcelo Tiran Sharm Hotels & Resorts/ 5*Hotel

Period/ City/ Country

September 2016 – October 2017/ Sharm El Sheikh/ Egypt

Responsibilities

• Providing all needed information to guests

• Check-in / Check-out for individual & group with a standard procedure professionally, promptly and courteously

• Work with a system OPERA

• Performing cashier related function

• Creating guest comment cards

• Analyzing guest comment cards

• Communicate with guests and follow up with their needs, requests and complains

• Helping with change apartments for guest

• Follow up guests complains

• Working with social media (TripAdvisor, TopHotels, Holidaycheck websites)

• Daily room inspection

• Daily restaurant inspection

• Doing Daily and Monthly reports

• Incident Reports

• Making presentation

• Doing online presentation for sales companies

• Making orientation for the groups

• Care of reception team.

WORK EXPERIENCE

Position

Public relations officer

Company’s name

“Amer group“

Period/ City/ Country

January 2016 – June 2016/ Cairo/ Egypt

Responsibilities

• Providing all needed information to guests

• Creating guest comment cards

• Guest contact and follow up with their needs and comments

• Analyzing guest comment cards

• Checking all branches

• Doing daily and weekly reports.

PHOTO