Резюме Affiliate Manager

Профессиональные навыки

• CRM
• English
• Management
• Russian
• Sales
• Support
• Ukrainian
• DBA
• Sales manager
• Manager
• Skype
• GIS
• FOREX
• Supervisor
• Pre-sales
• Training
• Consulting

Исходный текст

Nadzhafov *****

Age: 25 y.o.

Contact number: Показать контакты

E-mail: ********************

Skype: *****.nadzhafov

Nationality: Ukrainian

City of residence: Kharkov

Job Experience

Organization: Namecheap Kharkiv, namecheap.com

Field of activity: Customer Support

Position: Customer Support Specialist, Training Supervisor, Training Methodology and Operations Analyst.

Period: July ****************

Responsibilities: Supporting clients with technical questions regarding hosting services offered. Addressing sales questions, client side account support, working with client feedbacks, chat and ticket quality assurance (as additional task), newbies’ training, organization and support of internal operations and training methodologies..

Achievements: Development of numerous documents for internal and external clients’ usage. (procedures and manuals). Optimizations of the existing internal procedures. A number of positive feedbacks from internal and external clients. Took part in training more than 10 newbie groups for Customer Support position.

Organization: Alitos

Field of activity: Forex

Position: Pre-sales / Sales Manager

Responsibilities:

Outgoing calls, Consulting customers regarding the product, registering in CRM.

Period: June *********************

Personal qualities:

Responsible, disciplined, punctual, coachable, adaptable.

Languages:

Ukrainian: Native

Russian: Native

English: Upper intermediate / Fluent

Education:

Kharkiv National University of Economics

Faculty of International Economic Relations

Specializtion: Management of IER

Degree: Master