Резюме Customer Service

• Classroom organization

• Pupil motivation

• Pupil discipline

• Curriculum planning

• Planning activities

• Classroom management

A young enthusiastic and dedicated person who possess excellent classroom management skills. I am able to establish and communicate clear objectives for all learning activities and also develop high quality schemes of work and lesson plans for pupils according to age, ability and aptitude. As a driven individual who wants to progress , I want always to encourage a pupil further, challenge and inspire pupils to help them deepen their knowledge and understanding. Communicative, responsible and creative person who can quickly adapt into a classroom environment. Currently looking for a nursery school or a primary teaching position.

Career history

Personal skills

• Team oriented

• Student focused

• Relationship building

• Very good knowledge of German and English language

• Computer Skills: Very good knowledge of MS Office (Word, Excel, PowerPoint, Internet)

Euroanswer-Skopje

Call Center Agent August - 2012 Present

Working in the customer service for the biggest Antivirus software company Bit defender .

Responsible for assisting the Customers in resolving the technical issues they are encountering with the product.

Duties:

• Support and provide superior service via phones, e-mails as a receiver and caller in English and German.

• Obtains client information by answering telephone calls; interviewing clients; verifying information.

• Informs clients by explaining procedures; answering questions; providing information.

• Maintains communication equipment by reporting problems.

• Updates job knowledge by studying new product descriptions; participating in educational opportunities.

• Accomplishes sales and organization mission by completing related results as needed.

School for foreign languages – Challenge

German language teacher September – ***************

Key skills and competences

• Having a student focused approach to work.

• A creative approach to problem solving.

• Having the ability to motivate and earn the respect of students.

• Ability to work in a team but also as a individual.

• Comfortable working in a changing environment.

Florina ******

Born on **********

Address: Street ********** - Saraj – Skopje/ Macedonia

M: +389 / 76 - 474 – 765

E: Показать контакты (mailto: Показать контакты )

or

************************ (mailto:************************)

Nationality: Albanian

Citizenship: Macedonian

Academic qualifications

University Ss. Cyril and Methodius

Faculty of Philology „Blaze Koneski“ – Skopje /Macedonia October 2009 – June 2013

German Language and Literature

Title: German language teacher

High School „Zef Lush Marku “ Skopje September ***************