Saint ifils fleury Nouani
Resume Manager
7 November 2021y.Kiev Oblast
- Education—
- Work experiencedoes not matter
- Job typeany
- Work typeany
Professional skills
Original text
Name: ******
Surname: Saint-ifils fleury
Address: U*****************0 Kiev
Tel: Show contacts
Driving License: B
E-mail : *******************
PERSONAL SUMMARY
A goal-oriented and flexible Call Center Manager who is able to accept constructive
feedback and then rectify any shortcomings. Saint-ifils is super energetic with a passion
for not just achieving but exceeding targets. She can demonstrate a stable care er
history and hE
a proven track record of winning new business and divine sales
revenue through the root. Right now, she is keen to 101n a company that offers exciting
career opportunities and promising earning potential for hard working and driven
professionals.
WORK EXPERIENCE
CALL CENTER
Jun ****************
Responsible for ensuring that all sales opportunities are maximized and that clients receive
the best service possible
Duties:
Ensuring adequate call center coverage to achieve service levels targets.
• Optimizing call center productivity, achieving correct quality standards and
mmm sine Cosi’s.
Resolving escalated complaints.
Assisting customers in a friendly and respectful manner.
Continuously look for ways to improve the service offering.
Managing
recruitment campaigns including interviewing of new
Developing telephone handling procedures.
Arranging and chaining team meetings where issues of performance are mutually
discussed
Reporting results to senior company Directors.
JOB TITLE
Employment dates (i.e. Aug ***************)
KEY SKILLS AND COMPETENCIES
• Willing to do early starts and late fimishes.
clear and professional sounding voice
Superior communication skills and an aptitude for learning and understanding.
Can handle a variety of difficult situations simultaneously.
Experience of resolving complex customer problems, issues and complaints
Able to think on her feet.
Willing to accountable for her own performance.
having a natural sense of urgency.
ACADEMIC QUALIFICATIOS
Sept **************** : Bac+4 Agro-Ingénierie (Agronomie)
National University of Life and Environmental
Ukraine
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