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Ivan **********

Stepana Bandery Street, 36a, 42, Rivne, Ukraine

**************

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PERSONAL INFORMATION

3 years of experience at resolving customer requests and
concerns by providing relevant information and
suggesting possible options. Upbeat and energetic,
handling difficult situations with grace thanks to
resourcefulness and flexibility.

EDUCATION

2017 — Present

Automation and Computer Integrated Technologies
National University Of Water And Environmental
Engineering

WORK EXPERIENCE

ZoomSupport (since 2019 - Clario Ltd.)
2018 — 2021

Customer Support Representative

●

Analyze customer complaints and requests,
explore issues, develop potential solutions in
order to provide high-quality service

●

Educate customers on different topics
depending on their needs

●

Follow company policies and scripts in order to
consistently achieve call-time and quality
standards

●

Process incoming calls in a busy, fast-paced
global call center

●

Research various technical issues of different
complexity and come up with the most
appropriate solutions

SKILLS

●

Windows OS and Mac OS
experienced user. Confident user
of Linux OS

●

Application troubleshoot on high
level

●

Stress resistance

●

Conflict management

●

Sales skills

●

Knowledge of call center workflow 

●

Strong persuading skills 

●

English: B2

●

Russian: fluent 

●

Multitasking 

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SalesForce databases management 

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Providing support via calls and tickets 

●

Efficient time management 

QUALIFICATIONS 

Apple Certified Support Professional (Mojave OS X)