Professional skills

• Amazon
• Communication skills
• CRM
• English
• Excel
• German
• Mobile
• PowerPoint
• Russian
• Ukrainian
• Manager
• Analysis
• Data analysis
• Public Relations
• Ebay
• Account manager
• ORM
• Engineer
• Communication
• Problem solving

Original text

Reznikovsky st.4, 61000 Kharkiv (Ukraine)

Mobile Phone: +3 Show contacts

Email: *************************

PROFESSIONAL EXPERIENCES

• Picker and creator of orders, Budapest, (Hungary) Mar 2019- 2020

• Uber driver | Uber, Krakow , (Poland ) Oct *************

• Seller in virtual store| eBay, Amazon , Kyiv , ( Ukraine ) Apr **************

• Hunter Advertiser Junior Account Manager| Evrius ( Kyiv ) May **************

EDUCATION

• Master/ engineer of railway transport | Ukrainian National Academy of Railway Transport

MAIN SKILLS AND COMPETENCES

▪ Public relations

▪ Responding customers via email

▪ Problem solving( return , refund orders)

▪ Data analysis

▪ Refund customers

• Packet office ( Word, Excel, PowerPoint, Access)

• Worck with Linkedin

▪ CRM HubSpot, Exel

• Reliable and punctual

• Excellent adaptation and ability to work in different multicultural environments

MAIN DUTIES OF THE CUSTOMER SERVICE POSITION

• . Mantaining long-term relationship with customers, resolving their complaints, questions, orders, requests and information as soon as possible. Excellent communication skills, high performances provided even under pressure in any kind of environment

• .Raising cutomer loyalty by promptly and quickly fulfilling his/her requests

• .Ability to work with different operational systems in order to solve customer queries and complains

• .Languages: Russian (Native), Ukrainian (Native), English(Advanced) , Germany (Basic), Hungarian(Basic)

PERSONAL INFORMATIONS