Resume Sales & Marketing

OLGA*********

Address: Abu Dhabi, UAE
Telephone: +971 Show contacts
Email:

************************** (mailto:**************************)

Nationality: Ukrainian
DOB: **********

PROFESSIONAL SUMMARY

- Qualified Sales Executive - Groups with experience in Luxury hotel brands
- Provide and exceed the expectation service according to the standards of the company
- Willing to learn and open for critiques
- Observed and volunteered to support colleagues from any department
- Initiated to launch new ideas which will increase hotel revenue.

SKILLS

- Adaptable to a new situations, and comfortable dealing with clients from across the world
- Skilled in various computer programs in sales and marketing
- Ambitious and highly motivated to meet the demands of the job
- Able to work under pressure and with no supervision
- Excellent in time management

WORK EXPERIENCE

09/2018 － Current

Sales Executive – Groups
The Ritz-Carlton Abu Dhabi, Grand Canal － Abu Dhabi
- Responsible for CIS, Chinese and Australian markets
- Maximizing sales opportunities through a comprehensive understanding of business, whilst
establishing and maintaining long lasting professional relationships with local DMCs and
international Tour Operators.
- Maintaining MICE accounts through a variety of sales activities (Including: press and FAM
trips, site inspections, personal sales calls, prospect telephone calls).

08/2016 － 08/2018

Sales & Marketing Coordinator
The Ritz-Carlton Abu Dhabi, Grand Canal － Abu Dhabi
- Responsible for the daily administrative work of the division.
- Assist Group Sales to ensure all inquiries are handled promptly and everything updated in
Opera S&C.
- Prepare sales contracts, proposals and correspondence for customers.
- Maintain a good database and record of all, customer contacts and business deals

08/2014 － 08/2016

Front Desk Agent
The Ritz-Carlton DIFC － Dubai
- Ensure that check-in/ check-out processes provided as per brand standards of the company
- Follow-up on guest request and ensure their satisfaction
- Upsell the property and promote the hotel brand
- Ensure that check list tasks is done properly 
- Monitoring Credit Limit and follow-up on it 
- Proper handover from shift to shift 
- Doing necessary trainings as per Training Plan 
- Night Audit experience (Comp Check- Rate Check). 

09/2013 － 07/2014 

Server 
Café Belge restaurant, The Ritz-Carlton DIFC － Dubai 
- Provide excellent customer service 
- Promoting special dishes of the day 
- Assisting with food and beverage paring 
- Handling food as per hygiene regulations 
- Closing and opening of the sections. 

10/2012 － 08/2013 

Office Assistant 
State Research and Design Institute of Basic Chemistry － Kharkiv 
- Arranging briefing materials for meetings and organizing them 
- Review daily correspondence, deliver the orders and updating the database 
- Making necessary arrangement for groups and receiving guests. 

06/2012 － 08/2012 

Front Desk Agent - Internship 
Grecotel Corfu Imperial － Corfu 
- Arranging groups and individual Check-in/Check-out 
- Informing guests regarding excursions and promotions 
- Working with Tour Operators regarding guest tour requests 
- Assisting guests with transportation or restaurant booking 
- Working with other departments when guests report problem and following- up on the issue 
- Run reports and assigning the rooms. 

05/2011 － 09/2011 

Floor Attendant  
Program “Work and Travel USA”, Golden Coral restaurant － Williamsburg, VA 
- Taking and delivering guest orders 
- Refiling tables de services and informing kitchen when something is needed 
- Ensuring guest satisfaction and offering comment card 
- Handling tour groups bookings 
- Handling cash and credit card payment 
- Preparing tables de services and side stations for the next shift. 

EDUCATION 

2014 

Bachelor of Hotel And Restaurant Business: Hospitality
Kharkiv National Academy Of Municipal Economy － Kharkiv

2013 

Bachelor - Diploma With Honor: Translation And Interpreter Department 
Kharkiv University Of Humanities “People's Ukraine － Kharkiv
 

TRAININGS AND APPRECIATION AWARDS 

2020 

Landing Page Web Design on Tilda 
Fundamentals of Digital Marketing 

2019 

Sales and Service Foundations training course 

2017 

Employee of the year 
 

LANGUAGE SKILLS 

- Russia & Ukrainian – Native speaker 
- English – Professional level
- Spanish – Basic level