Resume Territory channel manager

▪

Provide excellent customer service via phone & email on the official Russian Huawei webshop;

▪

Track, follow-up and resolve customer's outstanding issues in a timely manner;

▪

Develop and maintain in-depth product knowledge;

▪

Working with external & internal cross-functional teams to ensure operational excellence;

Customer service representative @ Sykes, Budapest

July 2015 – March 2016

Business Development Representative @ GE, Budapest

April 2016 – March 2018

•Following commercial teaching methodology become familiar with customer
challenges/requirements – focusing on selling value as opposed to feature/functions.
• Conduct data analysis and research to assess account potential in EMEA market.
• Qualify opportunities & determine the value and pass them to the right Account Executive
in the region.
• Simultaneously working on multiple projects for different GE businesses, such as Digital,
Energy Connections, Healthcare, Power delivering on key KPIs.

• Manage the relationship between Google and its strategic partners in more than 30
countries: building territory plans and conducting quarterly business reviews.
• Manage top tier opportunities in CEE and MENAT territories through the entire sales cycle.
• Working with cross-functional teams, and serve as the primary customer and partner contact
for all adoption-related activities.
• Develop and implement sales strategy for Google’s portfolio of cloud solutions through direct
and channel sales.

SMB Cloud Territory Sales Manager @ Google,

Dublin

March 2018 – Jan 2020

Top pe ormer in customer satisfaction in Q3.

Commercial Bronze Award Q2 2016: rst person in GE Digital

who overachieved demand generation target and reached 150+

key POCs / week.

EMEA Top Pe ormer in Q2: 177% of target.
EMEA Top Pe ormer in Q3: 160% of target.
First person in the team who sold the most complex product in CEE region.

Fluent in Russian, English,

Ukrainian, Hungarian.

Corvinus University of Budapest

Master’s degree

Diplomacy and International Relations

Sept ***************

Corvinus University of Budapest

Bachelor’s degree

International Relations

Sept ****************

Team player

Independent

Innovative

Creative

Challenger

Culture

management

Adoptable

Flexible

Partner management

Negotiation

Project management

Cloud technologies

(SaaS, PaaS)

Salesforce

B2B sales

Full sales cycle

Business

development

Channel sales

+ Show contacts

*********************** (mailto:***********************)

linkedin.com/in/ella-kapsomun

Budapest,Hungary

Ella Kapsomun

Territory Channel Sales Manager @ Microsoft,

Budapest

Jan 2020 – Present

• Driving Customer Acquisition through partners: Lead Territory Partner Planning to identify
opportunities & partner capacity required based on Cloud Ascent.
• Review Solution/Offerings in existing partner ecosystem & own partner contribution plan.
• Contribute to Biz Apps customer growth in the Hungarian market by Cloud revenue,
penetration & consumption through partners.
• Lead enablement & activation of reseller channel to execute indirect campaigns & offers in
partnership with Partner Marketing Advisors.