Professional skills

• 3D
• API
• Boost
• Business
• English
• English Fluent
• Excel
• Galileo
• German
• Italian
• Lotus
• Lua
• Management
• Mobile
• OOP
• Polish
• QA
• SAAS
• Sales
• Scala

Original text

Paolo ******

Via F.***************9 Sesto SG MI

Tel: +39 346 2197549

Email: Show contacts (mailto: Show contacts )

Sales Account Repre*****************-present

Akamai Technologies

- I grow and manage commercial relationships with enterprises including High tech, Advertising, Gaming and OTT media platforms in EMEA countries. I empower my clients to accelerate online applications, remove the complexities of connecting the mobile world and securely leverage the internet for B2B and B2C applications.

- Sales of solutions for web/media perfomance,security and protection,data storage,IOT,SaaS

- Management of full sales cycle,release planning,forecasts,perfoming upsales/crossales for software implementation and/or upgrade
- Relationship management with clients and business partners in Italy,Spain and Germany
- Establishing relations/cooperating between departments(Credit collection,Billing,AMG,CMG,Order management Team) for business achievements

-Microsoft Suite,Salesforce Lightning,Luna

Quality Analyst Team S************************

Intelenet Global Services

- Analyze and evaluate agents performance
- Analyze the business information

- Evaluate the sales records

- Analyze the feedbacks

- Evaluate the economic conditions

- Analyze the performance records

- Coordinating with other departments

- Preparing ad hoc presentations

- Microsoft suite,GDS Galileo,Workflow,Lotus notes

Customer Service & Quality ******************

Capita

My role involves reporting,monitoring and tracking the performance of the outsourcing off shore Team with the objective of driving performance. Service is monitored against the contractual service delivery agreements and Critical Service Levels. In this role I am responsible for direct communication and relationship management with the client. I am currently managing a team of 8 agents in Poland with an average call volume of 50 calls per day.

- Daily monitoring of cash transactions for Cheque & Electronic transfer Receipt for Initial premiums,Top Ups and Recurrent Premiums
- Management of the Risk report, QS report and creation of database for future references.

- Manage returns(and re-allocation)-Minimize returns

- Provide information to Sales Rep/customers when needed.

- Mantain/ update the order portfolio.

- Allocate products/tasks.

- Consult about pricing,promotions and customer requirements.

- Order processing to solve order entry issues.

- Creation,maintenance,allocation and delivery creation of free of charge orders for Samples.

- Yearly and monthly Forecasting report productions for New Business and Post New Business
- KPI analysis for Client On boarding, customer attritions and outstanding balances
- Direct and oversee short and long terms strategic plans to mitigate risks for the transition project.
- SME (Subject matter expert) on Regulations changes such as Fatca, MIFID ,IVASS
- Daily reporting of Suspicious Transaction Report sand Suspicious Activity report
- QA checks to verify accuracy and quality of the NB Team including 1:1,PDP,coaching and training sessions.
- Ensuring the governance structure is fit for purpose,in line with best practice and fully functioning
- Analyse all the incoming data from brokers and distributors (pipeline management)
- Management of release planning and test cycles for software implementation and/or upgrade
- Relationship management with clients and bank branches
- Establishing relations between departments for SLA and target achievements
- Analisys and process production for Ad-hoc changes and implementations for sales rules and regulations an creation of automated Excel spreadsheets and SQL database.
- Planning partnership meeting with stakeholders on site and abroad to strengthens relationships between client and the service provider.

- Microsoft Suite,EG,Workflow,Zlife

Sales and Customer Service S************************

Bose

- Developing and maintain Company Portfolio and qualifying new prospects
- Creating and running incentives to boost both performance and morale

- Order processing to solve order entry issues

- Monitoring all performance levels including target performance e productivity(KPI evaluations)

- Allocating products and tasks

- Reporting to the Line Manager on a daily basis

- Ensure company policies and procedures are kept up-to-date

- Deal with customers escalations via telephone,email and letters

- Researching better working practices/methods to increase productivity and boost performance

- Complete daily performance analysis for the contact centre-looking at call volumes,service levels

- Microsoft suite,Salesforce

Customer Service and Sales *****************

Global Illumination

- Developing and mantaining relationships with customers

- Upselling/Cross-selling of new products

- B2B and B2C Sales

- Sales of architectural renderings

- 3D animations,advertising spaces

- Consult about pricing,promotions and customer requirements

- Microsoft suite,Lotus,SAP(AS400)

Education

Universita’ degli studi di Milano

Comunicazione Istituzionale e d’Impresa

Languages

English fluent

Italian fluent

Polish good

Spanish good