Resume Content manager

Yuliya Kozak

E-mail:

Phone:

************************ (mailto:************************)

Show contacts ; **********

Summary of Qualifications

1-year experience of working as a Partnership Coordinator and Word Press content manager in Swedish internet platform for organizing customized trips.

5-year experience in copywriting, article, essay and research paper writing.

3,5-year experience as Service Desk support consultant.

Ensuring best results in researching and copywriting to provide the well-written material which comply with clients’ requirements and expectations.

Here are my summary statements which outline my experience:

• Carrying out in-depth research for articles, essays and research papers.

• Working in a range of different writing styles and various formats.

• Conducting conversations with clients.

• Writing concise and engaging material.

• Creating, editing, posting and updating content in Word Press.

• Creating itineraries for clients and managing building itinerary software for travel professionals.

• Always meeting the deadlines.

• Ensuring project goals are met according to the clients' needs.

• Managing several projects simultaneously.

Personal characteristics: responsible, self-organized, goal-oriented, highly motivated, punctual, honest, sociable, ready to study and develop myself.

Skills

Core Competencies:

Copywriting, Academic Writing, Articles, Blog Posts, Essays, Research Papers, Editing, communication with partners and clients, Word Press content management, working with building itinerary software and communication software for travel professionals.

Working languages:

• Ukrainian (native)

• Russian (fluent)

• English (advanced)

• German (beginner)

• Polish (beginner)

Experience

Partnership Coordination and Word Press content management (**********—Present)

Employer:

Voyage By Me: https://www.voyagebyme.com

Job Description:

Voyage By Me is an Internet platform enabling the traveler to be introduced to a worldwide selection of local experts in the travel industry, so called DMC.

As a Partnership Coordinator, I communicate with Destination Experts, coordinate their work and manage itineraries and proposals, build personalized trips through a wide range of destinations around the globe.

As a Word Press content manager, I'm responsible for creating, editing, posting and updating content. It takes creativity, leadership skills and of course, writing ability, to produce and publish good content.

Involvement Duration:

1 year

Project Role:

Partnership Coordinator and Word Press content manager

Responsibilities:

• Creating, editing, posting and updating website content.

• Communicating with Destination Management Companies, coordinating all partnership efforts.

• Identifying the skills and expertise of regional stakeholders.

• Networking with regional travel agencies for future partnership.

• Building and managing customized itineraries and proposals

• Working with such travel itinerary software and trip planner platforms as Travefy and Wetu.

• Preparing status reports.

Academic Writing (**********—Present)

Employer:

4writers Research Group

Job Description:

4writers Research Group is a freelance writing company, offering writing opportunities to students, graduates, and post-graduates. Customers provide paper requirements with an order, and writers have to follow these requirements and create original and genuine pieces of writing in English on various topics, such as society, history, literature and languages, nursing, medicine, political science, etc.

Involvement Duration:

5 years

Project Role:

Researcher and writer

Responsibilities:

• Researching the topic and writing plagiarism-free material in accordance with the customer's requirements and writing style.

• Assessment of papers according to customer’s instructions.

• Checking papers for plagiarism and grammar.

• Delivering 100% unique material.

• Revising papers by the customer's desire.

Blog Post Writing (**********—Present)

Employer:

The EU Travel Agency “BestTrips” (https://www.besttrips.eu/blog/)

Job Description:

BestTrips is a transportation platform for traveling around Europe. My job is to advertise their services and write blog posts on different topics about traveling through European countries.

Involvement Duration:

2 years

Responsibilities:

• Researching the topic

• Writing plagiarism-free blog post in accordance with the customer's requirements.

• Checking papers for plagiarism and grammar.

• Delivering 100% unique material.

Consulting (**********—**********)

Employer:

The US Embassy

Project Description:

Consulting non-immigrant and immigrant applicants for a US visa, giving information about obtaining a visa to travel to the USA, checking visa application status, tracking passport status. Customers could contact our US visa helpline through phone, email or chat.

Involvement Duration:

3,5 years

Project Role:

Call Center Representative

Responsibilities:

• Managing large amounts of inbound and outbound calls in a timely manner.

• Identifying customers’ needs, clarify information, research every issue and providing solutions.

• Keeping records of all conversations in the call center database in a comprehensible way.

Education

BA Degree in Linguistics

Lviv Ivan Franko National University

Department of Foreign Languages

Graduated in 2010

MA Degree in Linguistics

Lviv Ivan Franko National University

Department of Foreign Languages

Graduated in 2011