Igor
Resume SDR/Customer Support
27 December 2019y.Odessa (relocation to another city available)
- Education—
- Work experiencedoes not matter
- Job typeany
- Work typeany
Professional skills
Original text
IGOR
*****
5B, Gagarin plateau, Odessa, Ukraine 65000 |
(C) Show contacts |
********************* (mailto:*********************)
Professional Summary
More than 10 years of distinctive involvement across business development, customer
acquisition and support, marketing and project management, brings structured approach and
best sales practices to project. Outstanding experience in leading large multi-disciplined teams
and implementing measurable service improvements ensure that investors and customers will
receive an increasingly efficient, effective and customer focused service.
Skills
Creative problem solver
Excellent time management skills
Strong client relations
Negotiation expert
Proficient in cash management
Effective workflow management
Quick learner
Skilled trainer
International sales support
English language working proficiency
MS Office proficient
Work History
Sales Development Representative/Executive (Remote) 01/19 to currently
SkyStarTrade.com – San Francisco, United States
•
Collecting potential prospects’ data using different web channels.
•
Contacting potential prospects through cold calls and emails.
•
Qualifying leads from marketing campaigns as sales opportunities.
•
Presenting the company to potential prospects.
•
Identify prospect's needs and suggest appropriate products.
•
Build long-term trusting relationships with prospects.
•
Proactively seek new business opportunities in the market.
•
Developing new market’s opportunities.
•
Report to the Sales Manager on sales results.
•
Preparing monthly reports.
COO (Sewing Factory)
09/18 to 01/19
Barbatextile.ua – Odessa, Ukraine
•
Spearheading strategies to steer the company’s future in a positive direction.
•
Working together with key participants to compile the budget.
•
Driving the company’s operating capabilities to surpass customer satisfaction and retention, and
company goals.
•
Controlling company costs, and introducing tactical initiatives to address theft and other losses.
Monitoring invoices, money handling procedures, accounting and bank processes.
•
Preparing timely and accurate financial performance reports.
Overseeing marketing initiatives and implementing better business practices.
•
Delegating responsibilities to ensure staff members grow as capable participants.
Employing various initiatives to coach employees to optimize their capabilities.
•
Completing performance reviews in a prudent manner.
•
Assessing and implementing improved processes and new technologies, and collaborating with
management regarding the implementation of these improvements.
Sales Manager
09/18 to 01/19
Platio.uk (Start-up)
•
Achieve growth and hit sales targets by successfully managing the sales team
•
Design and implemented a strategic business plan that expands company’s customer base and ensure
it’s strong presence
•
Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
•
Build and promote strong, long-lasting customer relationships by partnering with them and understanding
their needs
•
Present sales, revenue and expenses reports and realistic forecasts to the management team
•
Identify emerging markets and market shifts while being fully aware of new products and competition
status
Quality Inspector
08/2017 to 09/18
Group of Companies "Imperial" – Odessa, Ukraine
•
Discarded and rejected products, materials and equipment that did not meet
specifications.
•
Recorded inspection and test data such as weights, temperatures, grades and quantities
inspected and graded.
•
Routinely checked measuring equipment to resolve testing problems.
•
Ensured that all health and safety guidelines were followed.
•
Tested products or subassemblies for functionality or quality.
Department Director
12/2016 to 08/2017
Silpo-Food Ltd – Odessa, Ukraine
•
Interviewed job candidates and made staffing decisions.
•
Managed staff of 7 sales associates.
•
Assigned employees to specific duties to best meet the needs of the store.
•
Reordered inventory when it dropped below predetermined levels.
•
Instructed staff on appropriately handling difficult and complicated sales.
•
Examined merchandise to verify that it was correctly priced and displayed.
•
Organized private mailbox system using mailbox manager software.
•
Scheduled and led weekly store meetings for all employees.
•
Reported to the district manager regarding all store and staff issues.
•
Stocked and replenished merchandise according to store merchandising layouts.
•
Priced merchandise, stocked shelves and took inventory of supplies.
Self Employed Salesman
12/2008 to 12/2016
Gilyotina Company – Odessa, Ukraine
•
Handled sales of company products.
•
Counseled customers on company products.
•
Forecasted sales revenue, volumes, discounting and profit.
•
Provided customer service via telephone.
•
Ascertained order accuracy.
•
Tracked orders.
•
Managed and lead a small team of sellers, trained them, and made a good sellers team.
Education
Bachelor of Arts: Roman-German Philology
2008
Odessa K.D. Ushinsky State University - Odessa,
Ukraine
Document Outline
- Professional Summary (285***********1**********472481.html#1)
- Skills (285***********1**********472481.html#1)
- Education (285***********1**********472481.html#2)
