Resume Customer Service

Professional skills

• Bitrix
• Design
• English
• French
• Management
• Support
• Zend
• Searching
• Sales manager
• Database
• Manager
• Human resources
• Finance
• ORM
• Writing
• Zendesk
• Report
• Warm calls

Original text

Name : Bibutuke ********* Solange

Birthday : **************

Adress.: Valant***************

Town : Kharkov

Contry : Ukrain

********************/ Show contacts

CURRICULUM VITAE

Employment history

Customer Service | AUTODOC

May ****************

- sales of car parts all over the world

- use of zendesk to answer the customer

- answer customers by email

- resolves customer complaints

- answer reviews on FAQs

- resist stress.

- Manipulate and manage Web tools specifically designed for customer support.

- Keep a record of each case in another dedicated web tool.

- Report more serious problems and send them to the appropriate team if necessary.

- Notify managers when a recurring problem arises to avoid further cases

Sales Manager | Holiday Rental Agency

February *****************

-Call support/live chat support

-Input all client information into client database system

-Searching new leads on BITRIX

-Developing long-term relationships with clients, concluding deals

-Writing cold and warm emails

-Making cold and warm calls

-Negotiate contracts and close agreements to maximize profits

-Develop trusted advisor relationships with customer

EDUCATION

Bachelor's degree, Language studies | Donetsk National University

2010 - 2017

- Speak and write russian Russian literature,

- Translate Russian in French

Bachelor of Commerce (B.Com.), finance management | institut superieur de statistique

2006 - 2010

human resources management accountability.

LANGUAGES: French (mother tongue); English (intermediary) Russian ( intermediary).