Resume Ui/UX designer trainee

Irina Shostak

**** EXPERIENCE

Hotel Friend| Jun ***************

CUSTOMER SUPPORT REPRESENTATRIVE

CLIENT SUPPORT AND CONTENT

MANAGER

Handling customers'' requests

Answeing emails, condacting live chats and

answering calls

Solving the issues customers experience

Making sure that every customer had the most

satisfactory experience

Answeing customers' requests via chat and email

Adding information to the website

Handling translations of the content German-English

and English-German

Checking the consistency of the information about

the hotels

Proofreading of the information in German and

English

EDUCATION

University *************12

08/2012 – 07/2013

SUMY STATE PEDAGOGICAL UNIVERSITY

NAMED AFTER MAKARENKO

LANGUAGE COURSES IN GERMAN AT

«MÜNCHENER VOLKSHOCHSCHULE»

Faculty :Foreign Language
StudiesDepartment: English and German as
Foreign Languages
Degree - Bachelor

i

i

i

SKILLS AND

EXPERTISE

Fluent English and German

languages

Profound communication skills

Good problem solving skills

Creative thinking

Flexibility in ****ing in a team

Advanced computer skills,

Adobe Illustrator,Figma

CONTACT ME AT:

Email:

**************************

Phone: Show contacts

Courses attended

User Interface Design at California

Institute of the Arts online

User Experience Design by California

Institute of the Arts

Marketing MicroMasters Program at

Curtin University online

Speaking International

Practice

IT company Lovecrafts Ukraine| Dec 2018 - Aug

2019

Project Manager Assistant

Systaro DE(remotely)| Apr 2018- Jun

2018

Condacting full lifesycle of hiring IT professionals

learning and using the UI principles

Creating Mockups of future websites and

programs

*************13-Аupair in the Machoi

Family in Germany

*************11 in the US (****

and Travel Program)