Resume IT Manager

Professional skills

• 6 Sigma
• Accounting
• Arabic
• Business
• CIPA
• CISCO
• Citrix
• Confluence
• CRM
• Design
• DWH
• English
• English Fluent
• French
• iOS
• IT infrastructure
• Jira
• Management
• Oracle
• Project management

Original text

Leonid *******, PMP, CISA, CGEIT, Six Sigma, Scrum, ITIL, CCNP Collaboration, CCNA, MCP.
**********, Married
+ Show contacts
******************** (mailto:********************)

IT Executive with 15 years of cross cultural experience in Oil & Gas, Financial services and Telecom industries. Track record of completed IT Infrastructure and software development projects. Successfully managed teams of suppliers, delivering IT services to the customers.

PROFESSIONAL EXPERIENCE

Bank Uralsib, Moscow, Russia *************18
One of the largest Russian banks with more *********** employees
IT Manager

Establish strategic relations with IT vendors. Develop and execute benefits realization strategy to provide maximum value from IT services and solutions to the Bank. Manage the IT outsourcing software development projects portfolio - more than 200 software developers, more than 100 external suppliers (outsourcing, out-staffing, service contacts). Developed and controlled a unified policy for standardizing equipment and purchasing software in the group of companies Uralsib (the Bank, Uralsib Life, Uralsib Ensurance, etc). Act as a business partner for the core banking activities:

• .Investment Banking - Bloomberg, Dow Jones, Thompson Reuters, NYSE, CME, FTSE, MOEX. Optimizing the contracts and agreements with vendors according to the business needs, new services development.

• .Corporate Business – Credit flow (CRIF) processes development and implementation. Online banking services development based on SugarCrm.

• .Retail, customer service, collection – Single front office applications development based on Siebel CRM solution, integration with Cisco Unified Contact Center Enterprise, Verint, DWH and core banking systems.

• .RTM (Real Time Marketing) project deployment based on Siebel CRM, IBM Unica, Evam.

• .Biometry project initiation: voice & video clients identification, according to government regulations.

• .IT Infrastructure projects – Collaborate with vendors and internal teams to develop the data centers and telecom infrastructure reorganization strategic projects based on HP, IBM, Oracle, Microsoft and Cisco solutions and technologies. Optimize the existing and negotiate new service & support contracts agreements with the leading vendors in IT industry.

• .End user’s IT equipment policy development, defining the optimal solutions based on HP Inc. product line.

• .Executing tenders for the key IT services, IT & Telecom hardware acquisitions and software development contracts with external vendors.

• .Manage the IT outsourcing Projects Portfolio (SAP HCM, SAP RE, Siebel, Crif, Tibco, DWH, Sugar CRM, Contact Center Applications development). Using Jira & Confluence for collaboration with external suppliers.

• .Reporting to the Vice President of the Bank.

Gazprom EP International B.V., Algiers, Algeria (Expat) *************17
One of the world’s largest energy companies
IT Manager

Responsible for aligning IT and business strategies and accountable for planning, resourcing, and managing the delivery of IT services and solutions to support Exploration & Drilling campaign of Gazprom International in Algeria. As the result of the exploration activities, four oil and gas condensate fields have been discovered and appraised.

• .Performed IT Audit of the company’s existing IT infrastructure and processes.

• .Developed the transformation project portfolio to move organization the new level of IT maturity based by the leading frameworks: COBIT 5, ITIL, PMBOK.

• .Acquired fixed and intangible IT assets (software licenses, hardware, IT services), executed tenders.

• .Responsible for IT Security policies development and implementation.

• .Managed the suppliers and service providers (more than 30 companies).

• .Improved the productivity of users by implementing the modern hardware and software by the leading vendors in the industry.

• .Implemented the corporate ERP “Production processes monitoring system”.

• .Built optical telecommunications channels, redundant satellite connections.

• .Implemented Cisco Telepresence Videoconferencing services.

• .Planned and managed the IT budget.

• .Prepared regular financial and management reports.

• .Coordinated the global IT team.

• .Presented the continuous improvement lifecycle project based by the results achieved by Algerian Branch of Gazprom EP International B.V. at the annual IT conference in New Delhi, India 2014.

Gazprom Bank Resource, Moscow, Russia *************12
Consulting department of Gazprom Bank responsible for oil, gas and mining projects.
IT Manager

Responsible for the IT at Gazprom Bank Resource. Providing IT consulting services for the oil, gas and mining projects of Gazprom Bank across Russia and Africa.

• .Developed IT Governance Standards for a new Gazprom Bank Investment project - National Oil company “Soyuz”.

• .Concluded sales and support contracts with the key vendors: Cisco, Microsoft, HP, Citrix, Oracle.

• .Deployed Oracle Primavera – corporate project management system.

• .Implemented corporate ERP systems 1C 7.7, 1C 8.2 in virtualized environment.

• .Established tenders for telecom and satellite infrastructures.

• .Provided technical support for all projects trough outsourcing companies according to ITIL best practices.

• .Negotiated with cellular and internet service providers: MTS, Beeline Business.

• .Concluded sales and support contracts and implemented geoscience applications: Halliburton Discovery, Schlumberger Petrel and Tech Log, SMT Kingdom for the international exploration projects of Gazprom bank.

Gazprom EP International B.V., Tripoli, Libya (Expat) *************11
One of the world’s largest energy companies
IT Manager

Overall responsibility for the IT strategy and operations during exploration and drilling campaign in 4 locations in Libya: onshore, offshore, logistics base, head office.

• .Developed global corporate IT infrastructure standards for Gazprom EP international in Russia, The Netherlands, Libya, Algeria, Nigeria, South Africa, Bolivia and Venezuela.

• .Successfully managed a project of creating IT infrastructure of Gazprom Libya from the ground up: designed, executed tenders, negotiated with Libyan Government and Suppliers, implemented and provided 24*7*365 support.

• .Planned and managed the IT budget ($2m +).

• .Coordinate IT team (10 persons), integrators (3 companies) and vendors (4) in projects.

• .Created satellite and Cisco network infrastructure using advanced technologies: Routing & Switching, Security, and Unified Communications. Integrated with corporate network.

• .Implemented Geological Applications Kappa Ecrin, SMT Kingdom, Wellcoms Geolog – mud logging system.

• .Deployed Microsoft Active Directory, Microsoft Exchange 2007 and FTP services.

• .Provided IT services for contractors (Schlumberger, Halliburton, Geolog, Baker Hughes, Weatherford) during drilling campaign.

• .Implemented network infrastructure (Satellite, Cisco, WI-Max, IP telephony), domain policy according to corporate standards in 3 locations in Gazprom Algeria: Algiers, Hassi Messaoud, exploration well.

• .Deployed accounting and cost controlling systems for financial department: PIMS, 1C Enterprise. Established tender for Sun Systems.

Step Logic, Moscow, Russia *************10
Telecom industry, Systems Integrator, Cisco Gold Partner
Business Development Manager (Cisco Unified Communications)

Responsible for the Cisco Unified Communication’s business development across Russia. Developing Cisco UCCE advanced specialization. Established relations with Cisco, Zoom, Teleopti, GN Netcom. Coordinate a team of 10 highly qualified systems engineers.

• .Completed 15 presales projects in area of unified communications, contact centers and videoconferencing for the customers from the banking, media, telecom, energy industries.

• .Had won 3 tenders in unified communications area.

• .Solved the problem with utilization of Cisco and Avaya engineers by involving them into the projects.

• .Created IT infrastructure for new Russian Branch of “Trimble”. Reduced operational costs by integration with corporate network and IP telephony services.

• .Replaced old telephone system “John Brown E&C”, while moving to the new office. Deployed Cisco advanced technologies.

• .Created a concept of videoconferencing system for Sochi 2014 Olympics based on Cisco Telepresence and Tandberg.

• .Improved Network, Telephony and Cisco Unified Contact Center functionality of “Zeppelin Russland” by migrating to the modern Cisco architecture.

Rusfinance Bank, Societe Generale Group, Moscow, Russia *************09
Major European financial services company
Unified Communications Team Leader, IT Infrastructure department

Responsible for the corporate IP telephony services *********** employees in 64 regions across Russia. Supported one of the largest Cisco Unified contact centers in Russia consisting of 900 distributed seats. Coordinate a team of engineers (5 persons) and integrators (4 companies).

• .Migrated from Avaya PBX to Cisco Call ***********.*************** remote branches *********** employees into a global network.

• .Implemented Long Distance Cost Reduction Project, it lowered banking expenses in 64 regions, transforming costly long distance calls into a cheap local trough the corporate network.

• .Providing Contact Center Services to Peugeot, Citroen, Porsche companies, who used our contact center as a platform for their business.

• .Developed a Contact Center application’s training program for engineers, supervisors and operators.

• .Outbound campaigns deployment in collection department, up to 3 times busted productivity compared to regular work of operator.

• .Launched telemarketing campaigns, SMS notifications services.

• .IPCC and IP telephony development. Upgraded contact center according to Cisco audit recommendations project.

• .Integrated HP Service Manager with Cisco CTIOS Agent for Service Desk, which utilized contact center resources to internal service desk department.

• .Developed ICM and IVR scripts.

• .Deployed recording and quality management systems by ZOOM, in collection, telemarketing, direct sales and customer service departments.

• .Managing relations between business (collection, customer service, direct sales) and IT.

Smarts, Togliatti, Russia *************06
Telecom industry, Cellular communications service provider
Network Engineer
Developing and supporting corporate network services across Samara region.

• .Connecting remote branches.

• .Testing Cisco, HP, Avaya, Audiocodes, RAD devices and deploying them into production field.

• .Interconnecting routers, switches, Wi-Fi, DSL, configuring VoIP and troubleshooting.

Volga Region State University of Service, Togliatti, Russia *************06
Educational institution
Systems Administrator, Inter faculty department

Supported university IT infrastructure.

• .Administering Windows 2000, 2003 Servers.

• .Installing and configuring new equipment such as PCs, printers and scanners.

• .Deploying, supporting and updating anti-virus software.

• .Created a technology of converting all university study materials to PDF format.

EDUCATION

Basic
2001 - 2006 Volga Region State University of Service. Master’s degree, Radio electronics. Diploma with honors. Graduation Thesis: Security in Wi-Fi networks.

Additional education

Professional Certification
2017 - Certified Information Systems Auditor (CISA) #: 17138216.
2016 - Certified in the Governance of Enterprise IT (CGEIT) #: 1607163.
2016 - Cisco Certified Network Professional Collaboration (CCNP Collaboration).
2015 - Scrum Fundamentals Certified Credential.
2015 - 6 Sigma Yellow Belt.
2011 - Project Management Professional PMP (PMI certified) #: 1476242.
2011 - ITIL Foundation Certificate in IT Service Management.
2011 - Cisco Certified Network Professional Voice (CCNP Voice).
2011 - Designing Cisco Network Services Architectures.
2010 - Cisco Sales Expert (CSE).
2009 - Cisco Certified Voice Professional (CCVP).
2008 - Cisco Certified Network Associate Voice (CCNA Voice).
2008 - Cisco Certified Network Associate (CCNA).
2008 - Microsoft Certified Professional (MCP).

Professional Training
2017 – Cisco Prime Infrastructure Training.
2016 – Implementing Cisco IP Telephony & Video, Part 1 (CIPTV1).
2015 – NetApp storage systems. St Julians, Malta.
2014 – Gartner IT Symposium & Expo, Barcelona, Spain. IT Governance, IT Audit workshops.
2014 – IT Service Management and IT Service Resilience, New Delhi, India.
2012 - Information Systems Audit and Control Association Member (ISACA) #735235.
**********************. Managing a projects. Moscow, Russia
2011 - Project Management in a company. Standard PMI PMBOK 2008. Moscow, Russia.
2011 - HP Converged Infrastructure Training. HP, Tripoli, Libya.
2010 - Cisco Telepresence for Advanced UC Partners Training. Cisco Systems, Moscow, Russia.
2009 - Cisco Integrated Services Routers ISR G2 Training. Cisco Systems, Moscow, Russia.
2009 - Cisco Unified Commu************* Partner Beta Training. Cisco Systems, Moscow, Russia.
2009 - Cisco Unified Contact Center Enterprise Implementation & Design. Cisco Systems, Moscow, Russia.
2008 - Managing and Maintaining Microsoft Windows 2003 Environment.
2007 - Cisco Voice Over IP (CVOICE) Certificate of completion.
2006 - Administering a Microsoft SQL Server Database Certificate of achievement.

Languages
Russian – Native; English – Fluent; French - Basic. Arabic – Basic.