Оксана Леонидовна

Resume Python Developer

12 August 2019y.

Oksana Nechipor

Linkedin: https://www.linkedin.com/in/nechipor-oksana/ (https://www.linkedin.com/in/nechipor-oksana/)

Github: https://github.com/oksana-gorovaya (https://github.com/oksana-gorovaya)

Skype: sulema407

Email: *********************

Summary:

Almost 4 years experience at Namecheap Inc in different roles:
 1 year as a Customer Support representative at Billing Department;
 2 years as a Billing Team Leader at Customer Support;
 1 year as a Scrum Master at Technology Department.
Strong leadership skills;
Desire and readiness to learn and develop personally;
Good attention to details;
Great soft skills and desire to work as a team player;
Strong problem-solving and troubleshooting skills;
Experience with Lean/Agile methodologies;
Pratcical knowledge in Risk Management;
Experince in working with payment processors (Stripe, PayPal);
English - advanced; German - Intermediate; Ukrainian and Russian - native speaker;

Skills:

Languages: Python 3, PHP, JavaScript, HTML/CSS, basic understanding of Node.js (Express);

Storages: MySQL, PostgreSQL;

Tools: Docker, GIT, Atlassian stack, New Relic, CloudWatch, Grafana, Kibana, cPanel;

IDE: WebStorm, PyCharm, PHPStorm;

Methodologies: Scrum, Kanban;

Platforms: Linux, Windows;

Additional: OOPS basics.

Experience:
Mar 2018 – Mar 2019 Scrum Master at Namecheap Inc

Job responsibilities:

Service to Scrum Team:

Service to Organization:

coordinate resolving of critical incidents and make sure they are properly communicated and handled by the corresponding teams;
facilitate No Blame Post Mortem events;
Support and improve internal and cross-team communication and collaboration;
Design and execute Agile Workshops;
Support Working Group collaboration;
Organize and facilitate SAFe events.

Aug 2016 – Mar 2018 Customer Support Team Lead at Billing Department at Namecheap Inc

Job responsibilities:

coordinate work of Customer Support team on shift including balanced workload distribution;
resolve escalated Customers' issues personally via phone, chat or email, approving exceptions and compensations;
support and improve cross-team cooperation on Cusomers' requests.
Investigate bugs found by Customer Support team and report them to Jira with clear steps to reproduce and real examples;
prioritize and escalate bugs found by Customer Support team;

Jul 2015 – Aug 2016 Customer Support Specialist at Billing Department at Namecheap Inc

Job responsibilities:

assist Customers via phone, chat and ticket system and make sure their requests/issues are resolved on a high level and in a timely manner;
contribute to internal knowledgebase creating new articles about processes/tools and improving the existing procedures and manuals;

Education:

2012 - 2016, Foreign Languages, Literatures, and Linguistics, V. N. Karazin Kharkiv National University, Ukraine, Bachelor’s Degree.

2016 - 2018, Foreign Languages, Literatures, and Linguistics, V. N. Karazin Kharkiv National University, Ukraine, Master of Arts.

Courses:

Javascript course at Lemon School, Kharkiv;
Course on installing, configuring and administering Linux-based operation systems at Kvantor, Kharkiv.

Personal:

Work Expectations:

Getting strong knowledge of the technologies I’ll be using;
Learning new technologies;
Delivering real value to customer and receiving feedback in order to improve my skills;
Focused work on interesting products/projects as a team member;