Resume Manager

Kateryna **************

Cell: Show contacts Email: (mailto:***********************)

*********************** (mailto:***********************)

Professional Summary

An enthusiastic manager with drive, determination and proven ability to ensure that a restaurant operates
efficiently and profitably. Having a track record of maximizing guest satisfaction and profitability whilst
maintaining high standards of food and service and also present a positive and fashionable image of the
business. Extensive knowledge of the hospitality industry, its working practices, recruitment, pay, conditions
of employment and diversity issues.
Now looking for a new and challenging managerial position, one which will make the best use of my existing
skills and experience.

Personal skills

• Exceptional interpersonal communication
• Goals oriented
• Efficient multy-tasker
• Conflict resolution

• Customer service oriented
• Results oriented
• Passion for customer satisfaction

Key skills

An eye for details and ability to drive consistent brand standards
Experience of organizing all sizes of private functions including parties and weddings
Extensive knowledge in all areas of restaurant, bar and hotels operations
Provided positive and fashionable image of business
Well groomed and attractive personality

Work History

01/2018 to
10/2018

Restaurant Manager
La Cantine du Faubourg-Dubai
Managing the high-volume restaurant with over 100 employees, which was nominated and
won “Best French restaurant”, “Best Brunch”, “Best Lunch” by Time Out Dubai. Nominations in
“Food and Travel Award”, “Whats on Awards”, “World Luxury Restaurant Awards”.
Responsibilities:
Managing multi-national team
Maintaining administrative, financial and personnel records
Implementing staff personal development plans
Managing staff rotas and holidays
Ensuring the highest standards of food and beverage service
Recruiting, mentoring and training staff 
Responsible for recruiting, training and developing restaurant staff 
Communicating with kitchen staff to ensure efficient food service 
Advising customers on wine selection 
Overseeing guest’s reservation 
Managing guests table allocations for big events 

09/2016 to 
06/2017 

03/2015 to 
08/2016 

Helping reservation team with allocations for 2 seatings with capacity of 300pax 
 
 
Restaurant Manager 
The Artisan by Enoteca Pinchiorri- Dubai 
Recruiting, mentoring and training staff 
Managing events with high profit for restaurant 
Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met 
and excellent service is consistently achieved 
Ensuring the highest standards of food and beverage service 
Dealing with and resolving customers complaints 
Communicating with the kitchen staff to ensure efficient food service 
 
Assistant restaurant manager 
La Cantine du Faubourg-Dubai 
Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met 
and excellent service is consistently achieved 
Effectively manage the restaurant in the absence of the Restaurant Manager 
Manage operations with passion, integrity, and knowledge while promoting the culture and 
values of the La Cantine 
Follow the La Cantine restaurant policies and procedures, including those for cash handing 
Assist in conducting staff and daily pre-shift meetings
Assist in different areas of the restaurant when staffing constraints require 
Identify employee weaknesses and retrain as necessary 
Implementing incentives to motivate the staff 
Monitor and maintain the Micros POS System 
In charge of floor staff schedule 
Efficient in monthly inventory 
 
 

06/2013 to
01/2015 

05/2012 to 
03/2013 

Sales consultant 
Pomellato Jewelery –Dubai 
Handled day to day office procedure: payroll, billing, reports 
Organize attractive displays and making stock count 
Help customers to get more knowledge about product (gold, stones) 
Advise customers about the features and benefits of product 
Working to achieve or exceed target 
Use point of sale (POS) system for customer purchases, handle cash, debit and credit cards 
transactions 
 
 
 
Restaurant manager 
Restaurant complex Panorama – Ukraine 
Responsible for assisting in managing day to day operation of the restaurant and for putting 
together a team of great people who are committed to creating a welcoming environment for 
all customers. 
Being highly visible and the face of this business 
Supervising the shifts of waiting and cleaning staff 
Meeting and greeting customers, organizing table reservation on big events 
Recruiting, training, managing and developing a team 
Overseeing client booking and reservation 

Working with cash, accountable for the cash, reporting to accountancy 
Working with R-keeper and Micros 

 
Education

Kharkiv Institute of Social Progress 

Bachelor degree: Foreign philology and computer linguistic - Ukraine
 

 
Certifications 

• Head leader courses by ILLY company (Ukraine) 
• Retail academy induction program (Dubai) 
• WSET level ************* (Dubai) 

 
Additional Information 

Languages: Russian-native, English-fluent 
UAE driving license

References

09/2011 to 
04/2012 

07/2008 to 
08/2011 

05/2009 to 
11/2009 

Bartender
1 UP restaurant-bar - Dubai 
Supporting a high level of customer service 
Advising customers on drinks, cocktails and coffee 
Making bar, coffee menu 
Stocktaking 
Working with suppliers 
Reporting to the management 
 
 
 
Bar-manager, Restaurant manager 
Jazzter restaurant-club- Ukraine 
 
 
 
Assistant restaurant manager 
Respect Hall Resort and Spa, Music sport bar – Ukraine 
Assisting with day to day running of the restaurant 
Deputizing in the absence of general manager 
Organize work schedules and shifts 
Making sure that all employees reach their full potential through constant evaluation, 
coaching and trainings 
Ensuring that all equipment is used correctly, maintained and cleaned properly 
Supervising a team of 20 people 
Cultivating a positive working environment for all staff to work in 

Available upon request