Resume Support

Professional skills

• Accounting
• CISCO
• English
• English Intermediate
• Excel
• LESS
• Management
• Networking
• Russian
• Support
• Ukrainian
• Hardware
• Searching
• Research
• Databases
• Database
• Software
• Logic
• Foundation
• Social Media

Original text

Roman Kolyesnik

Dipla 12

Athens, Greece

11745

M: + Show contacts

E:******************** (mailto:********************)

I am an experience Technical Support operative, having previously worked for the outsourced support department for Dell. I have gained experience in response handling, remote support, software and hardware troubleshooting, remote access support. I also posses excellent customer service and administrative skills, and able to maintain and create databases.

In all my previous roles I have demonstrated adaptability and eagerness to learn, always keeping in touch with current technological trends. I possess a BSc in Financial Applications and a Diploma in International IT Skills from the University of Cambridge among other many qualifications.

As I have now completed my mandatory military service in Greece, I am immediately available for full time employment and I am willing to relocate.

Professional Certification/ Education

IT Certifications

• CISCO, Interconnecting Cisco Networking Devices (ICND1)

Technology areas: Routing and switching, Network fundamentals, 2017 - Present

• University of Cambridge IE, International Diploma in IT Skills

• Dell Certified Systems Expert: Foundation Desktops(ID 3016)

• Dell Certified Systems Expert: Foundation Portables (ID 2003)

• Dell Certified Systems Expert: Basic Wireless Technology (ID 577)

• Dell Certified Systems Expert: On Site Troubleshooting (ID 3028)

University of West Macedonia, Macedonia, Greece, BSc Financial Applications, September 2001 – October 2005

High School Diploma, Kharkov, Ukraine September 1989 – June 1999

Professional Experience

Mandatory military service, Hellenic Republic, Cyprus, 2017 – 2018

Currently completing a mandatory nine months military service.

Corfu Holiday Lets, Technical Support operative, 2014 – 2017

• Responsible for the maintenance and support of the website, customer database and all social media platforms of a holiday lets establishment

• Assisted in implementation of a local area network ( LAN) and maintenance of it

• Responsible for social media management

• Responsible for clients’ online reservations and bookings management

Teleperformance Hellas SA, Technical Support Agent, May 2008 – February 2014

• Dedicated Outsourced Technical support for Dell Computers

• Remote first line technical support for hardware and software products

• Diagnosing customer issues with hardware

• Advising customers regarding issues and response handling

• Liaising with Hardware technicians to manage faulty hardware and repairs

• Remotely accessing customers devices to install software

• Dell Certified Systems Expert (DCSE) certificates all achieved

Kopsahilis SA, Data Processor (short term contract), October 2006 – January 2007

• Creating Excel spreadsheets with existing customer data

• Data Entry for new customers

• Involved with ad hoc projects within other departments

University of West Macedonia, Internship, March 2005 – September 2005

• Providing students with guidance and response handling on various issues

• Proof reading Payroll data to ensure accurate information for Payroll processing

• Gathering accounting information for the University and checking against existing records

• Researching the market regarding programmes, scholarships and schemes being offered

Languages

• Greek – Full Professional Proficiency / Mother Tongue

• Russian – Full Professional Proficiency / Mother Tongue

• Ukrainian – Full Professional Proficiency / Mother Tongue

• English – Intermediate Professional Proficiency

References

Available upon request.