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W
ORK
E
XPERIENCE
E
DUCATION
A dedicated, self-motivated employee who excels at multi-tasking in a fast-paces
environment completing objectives in time. I am positive, highly ambitious ***
hardworking, capable to learn quickly *** effectively transferring existing knowledge
to new situations.
V
LADYSLAV
T
OPYCHKANOV
Admissions *** Marketing Consultant at
Łazarski University
o Managing database of prospective student contacts *** make active use of
digital media *** social networking for student outreach.
o Building up new *** maintain existing customer relationships *** ensuring
the provision of excellent customer service *** support to international
c***idates.
o Advising applicants throughout their admission process.
o Introducing University’s educational offer in a competitive way ***
conducting site inspections.
o Translation, adaptation *** producing of marketing materials.
o Maintaining regular *** close contact with University agents increasing
market share of international c***idates.
Jul 2017 - present
Sales Coordinator at Hampton by Hilton,
Warsaw
o Analyzing local market trends *** competitor activity to identify new
business leads.
o Developing customer accounts to increase market share in all revenue
streams.
o Negotiating room rates with corporate clients.
o Prepare company contracts for the hotel in accordance with current
business *** pricing conditions.
o Producing accurate *** timely reports that meet the needs of Sales Director
*** senior management.
o Assisting General Manager *** Director of Sales in day-to-day issues.
o Managing group reservations *** ensuring the complete supervision of it.
o Making quotations of group reservations in the way to achieve company’s
targets *** maximize revenue.
o Cooperating with other departments in the hotel to create an exceptional
Guest experience *** build strong, comprehensive sales programs.
Dec 2015 – May 2017
Professional Skills
Languages
Sales
Customer Service
Marketing
Revenue analysis
Event Management
Professional Microsoft
Office
English
Polish
Russian
o Demonstrating a high level of customer service at all times.
o Responding to guest inquiries *** resolve issues *** complaints in a timely,
friendly *** efficient manner.
o Perform Front Office procedures including, but not limited to, guest check-in
*** check-out, lobby traffic *** flow, telephone operator services ***
determining room rates *** availability.
o Acting in accordance with policies *** procedures when working with front of
house equipment *** property management systems.
o Following company br*** st***ards.
FO Agent at Hampton by Hilton, Warsaw
Mar 2015 – Dec 2015
English Teacher at Lyceum
Feb 2014 – Jun 2014
o Planning, preparing *** delivering lessons to a range of English
classes.
o Devising *** writing new curriculum materials.
o Preparing coursework for students.
o Preparing students for examinations.
o Stressing the importance of context to language learning.
University of Warsaw
o Institute of English Studies. Master’s degree in Linguistics
National Pedagogical University
o Foreign Languages Department. Bachelor’s degree in Philology
Kyiv National Taras Shevchenko University
o Translation *** special language training
2018
2014
2014
Studious
Well-organized
Considerate ***
patient
Problem-solving
Responsible
Tactful *** articulate
**********947
**********
************, Warsaw
Hobbies *** Interests
Additional information
Driving license (B,C)
Courses
Volunteer Experience
UEFA EURO 2012
Travelling *** Exploring
Teaching *** Learning
Languages *** Literature
Space
Introduction to Sales *** Revenue
Management
Negotiation Essentials. Reaching Agreement
Team Management Practical Course at MDDP
Business Academy
Google Online Course in Digital Marketing
A
BOUT
M
E