Ibrahim Ahmed
Resume Customer Support Specialist
8 October 2018y.Kiev Oblast
- Education—
- Work experiencedoes not matter
- Job typeany
- Work typeany
Professional skills
Original text
Location : Ukraine, Kiev
*************************** (mailto:***************************)
Mobile: Show contacts
Date of Birth **********
Work Experience:
Implementation/ Customer Support Specialist at August 2017 – September 2018
US Real Estate Back office software company
Ukraine, Kiev – San Diego, USA (Remote job) working by the Pacific time zone.
Driving engagement and product adoption within the customer base.
Implementing real estate back office software for the brokerages.
Executing agents/admins training.
Importing client’s data through Excel and Google sheets.
Pulling metadata for the client from the cloud with the help of Amazon Workspaces.
Chat/ Emails monitoring through Intercom.
Creating tickets for bugs and task with the help of Atlassian Jira.
Using Copper (ex. Prosperworks) CRM software for managing companies profiles
Misr Acconting Managers “MAM” May ******************
Business Development Manager
The company’s scope of work covers diversified range of asset classes and activities including managing direct investments, fixed income, and traded portfolios.
Responsible for the preliminary analysis of the targeted companies, the preparation of (projections, cash flow, financial statement analysis and valuation).
Identify opportunities with potential clients.
Prepare investment memorandums and executive summaries for targeted companies.
Monitor Portfolio companies.
Work on the Monthly reports for the investors.
Videotron Telecommunication Company
Customer Support Specialist July *******************
Responsible For:
Handling complains of the customers and solving it in a polite and courteous way.
Sales of the company’s products to existing clients.
Managing client database.
Troubleshooting, in case of bad connectivity or company’s software problem.
Education and Qualifications:
The American University in Cairo (Corporate Finance) 2001 – 2006
Bachelor Degree International and European Commerce.
The program covered Accounting, Financial Statement Analysis, Economics, Cash Flow, Projections and Valuation DCF, Lending Rational, Portfolio Management, Capital Market.
Languages:
English Fluent written and spoken.
French Fluent written and spoken.
Arabic Native.
Russian Beginner.
Interests:
Self-study programming languages
Reading
Jogging
Computer skills:
Excellent computer skills:
Prosperworks (Copper) CRM Software
Jira Software
Google Docs and Sheets
Ring Central Phone System
Microsoft Office (including Power Point)
Excel VBA Preparation of Financial Models
In Ukraine I’m working with a certificate of private entrepreneur.