Resume Customer Service

Andrew James Ghilarducci

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RELEVANT SKILLS

● Excellent Customer Service

● Excellent verbal and written communication skills.

● Ability

to generate a high volume of sales related activity including cold calls,

presentations, proposals, and more.

● MS Windows, Office Suite including and other programs including: Microsoft Word,

Excel, PowerPoint and Salesforce

● Social Media including: Google+, Facebook, Twitter, LinkedIn, and Blogs.

EDUCATION

Bachelor of Arts in Sociology

University of California at Santa Cruz, CA 2008

EXPERIENCE

KELLY SERVICES- WALNUT CREEK/PLEASANTON, CA
Senior Recruiting Specialist- April 2017- Present

● Increased candidate pipeline through effective recruiting methods to support customer

base for professionals.

● Trained and coached new internal Kelly Services employees with the proper company

processes and procedures.

● Supported the Northern Californian Commercial branches and Onsite Programs with

recruiting and sourcing efforts.

● Assisted with new employee hiring process to include testing, onboarding, and required

documentation.

● Attended and hosted job fairs, Community and Charity events throughout the Bay Area to

help recruit great talent to find them jobs.

Business Development/Account Manager- February ****************

● Responsible for building, managing and maintaining database of clients and prospects

within assigned territory.

● Sell Staffing services through effective phone calls and in-person visits, which generated

strong relationships with clients increasing sales.

●

Consistently exceed Client and Talent expectations of service by following operational
standards and offering innovative and creative employment solutions.

● Research and analyze business opportunities, assessing potential market.

● Operating as the lead point of contact for any and all matters specific to the accounts.

● Work with branch team to effectively manage the profitability of the business including 

volume, pricing and management of sales.

RELIANCE SHEET & STRIP- ANTIOCH, CA

Inside Sales/Coordinator- June *******************

● Managed sales accounts with ongoing and new clients.
● Handled high volume sales calls and quoting customers on an individual basis regarding 

the variety of steel we sell. 

● Interacted with fabrication unit to fulfill customer’s orders; adding, updating, removing 

and customizing.

● Migrated test performing platform from paper form to database. 
● Averaged 75 tons of steel sold per day.
● Coordinated and scheduled incoming and outgoing deliveries.

MANPOWER ONSITE AT GOOGLE- SUNNYVALE, CA 
Administration/Customer Service/Reception Coordinator- April *************** 

● Resolved customer questions in a timely manner by phone and email. Also determined 

if I could answer the inquiry on my own or escalate it to appropriate company resources. 

● Guided visitors and employees to specific locations for scheduled appointments and 

meetings.

● Assisted callers with various products offered at Google and directed them to the 

appropriate resources.

● Managed various lobbies assisting daily operations including scheduling, answering 

phones, and general office duties. 

● Facilitated move to a new building by setting up and organizing seating arrangements by 

individual team. Quickly learned the campus’s amenities and helped guide employees 
to all services offered.

● Audited building daily making sure that the lobbies are running properly and efficiently 

for guests and employees.

 
POPCHIPS- SAN FRANCISCO, CA 
Brand Ambassador/Sales Coordinator- March *************** 

● Generated new business; identified prospective customers by researching business 

directories, following leads from existing clients, participating in organizations and clubs, 
and attending events and conferences.

● Maintained existing customers and maximized for profitable sales; made sales 

presentations to customers. 

● Answered customers’ questions about products, prices, and availability, and nutritional 

information.

● Interacted directly with consumer to drive the demand for the product.
● Participated in company activities (e.g. sales meetings, food shows, promotion 

programs) in order to promote sales, increase product knowledge, and maintain good 
customer relations.

● Ranked 2 out of 8 for consideration of new and upcoming sales events.

 
FIJI WATER- SAN FRANCISCO, CA 
Brand Ambassador- February ****************** 

● Represented Fiji Water at various events including but not limited to; film festivals, 

corporate events and health and fitness conventions.

● Interacted with attendees at the events and provided them with the nutritional value and 

benefits of Fiji Water.

● Created and set up/take down product displays.
● Launched new product awareness to various consumers.
● Managed and handled the scheduling of Employees.

 
CASEY’S AUTO BODY- BRENTWOOD, CA 
Administrative Assistant- June *************** 

● Operated office equipment such as fax machines, copiers, and phone systems, and 

used computers for spreadsheet, word processing, database management, and other 
applications.

● Answered telephones and gave information to callers, took messages, and transferred 

calls to the appropriate individuals. Greeted in-person customers, handled their 
inquiries, and directed them to appropriate person according to their needs.

● Set up and maintained paper and electronic filing systems for records, correspondence, 

and other material. Made copies of correspondence and other printed materials. 

● Read, routed, and distributed incoming mail and other materials and prepared answers 

to routine letters and inquiries. Located and attached appropriate files to incoming 
correspondence requiring replies. Mailed promotional material and other information.

● Maintained scheduling and event calendars. Scheduled and confirmed appointments for 

clients, customers, and supervisors.

 
REFERENCES:  
Available upon request.