Resume Customer Service

Professional skills

• Accounting
• Business
• CIPA
• CMS
• Consultant
• CRM
• CSS
• English
• Excel
• Git
• Github
• HR
• HTML
• Java
• Management
• Outlook
• Photoshop
• Sales
• Slack
• Support

Original text

RESUME:

Elena *********

Krymskaya ********** Kharkov, UA 55 Empire Street Unit #47, Chicopee MA

******************** (mailto:********************)

Show contacts

Skype: Elena_60942

CUSTOMER SERVICE PROFESSIONAL/SALES MANAGER/BUSINESSES DEVELOPMENT CONSULTANT.

PROFILE:

More than 10 years of successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and implementing proactive procedures and systems to avoid problems.

Possess solid computer skills.

Excellent working knowledge using Microsoft Excel, Microsoft Word, Microsoft Outlook, Kronos, AS400, Peoplenet and Magic/Platinum Accounting software.

As well as: Wordpress CMS, Upwork, LInkedIN (lead search), Trello, Slack, Zadarma and LinPhone.

A team player who enjoys a fast-paced environment which is challenging and interesting.

Proficient at up-selling products and services.

Excels at handling upset customers by carefully and with utmost respect turning a negative situation into a positive one.

PROFESSIONAL EXPERIENCE:

______________________________________________________________________

Employer:

Ayonis 1*************8

Sales Manager in a startup IT company for medical development. Was looking for prospects, turning them into leads and communicating with them. Created a lot of docs as well as Google Sheets, so proficient in Google/Chrome. Negotiated with existing and potential customers, helped to train newcomers in English and did some content writing for the website.

• ●●Investigating issues with customers’ site and investigating them

• ●●Scheduling calls with customers to discuss possible B2B or offering products and troubleshooting

• ●●Working with Slack

• ●●Content Management

• ●●Looked for new leads

• ●●Took a three months course with an IT Sales coach.

• ●●Worked closely with the developers and customers to make sure that everyone is on the same page.

• ●●Worked with Trello and Skype, Upwork, LInkedin, Hubspot, Zadarma.

• ●●Google Drive, Excel, Word and email proficient

• ●●Creating Demo site on WordPress to showcase product

• ●●Creating Documentation to promote services and products

• ●●A lot of training and helping content manager, newcomers and the rest of the team with English.

• ●●Wrote and conducted cold calls.

Employer:

Usability Dynamics Inc. *************17

Worked as customer service professional, up-selling, answering technical questions regarding WordPress plug-in issues. Working as a Sales Manager, Project Manager as well as creating Docs. for existing or up-coming products.

• ●●Investigating issues with customers’ site and investigating them

• ●●Scheduling calls with customers to discuss possible B2B or offering products and troubleshooting

• ●●Working with Slack

• ●●Investigating problems/troubleshooting on WordPress sites

• ●●Installing plug-ins on different demo, test and customer sites

• ●●Working with developers on issues and managing tasks for broken sites and in development projects.

• ●●Creating issues on GitHub

• ●●Working with Harvest

• ●●Google Drive, Excel, Word efficient

• ●●Creating Demo site on WordPress to showcase product

• ●●Creating Documentation to promote services and products

• ●●Some experience with working with CSS, HTML (looking for issues

Employer:

W3 Ukraine (08/2012 – 11/2015)

Development Consultant (Sales Manager) Phone Support Representative/customer service representative)

• ●●Processing incoming Tickets/Orders and/or other Requests.

• ●●Completing a thorough investigation upon assigning to the Order.

• ●●Consulting with Mark-up, Java Script and Implementation experts. if need be.

• ●●Establishing what the customer needs, and offering him/her with the utmost optimal decision.

• ●●Presenting a rough/ final quote to the customer.

• ●●Creating Technical Instructions and Summary for the Project Managers

• ●● Making inbound as well as outgoing calls:

• ●● Answering customers' questions regarding a new/ongoing Project

• ●● Going over the Specifications which the customer sent.

• ●● Discussing important details of the project.

• ●● Answering other miscellaneous questions/ concerns.

• ●●Creating various reports and lists with the help of Microsoft Office (Word and Excel mostly).

• ●●Using programs such as: Skype. Go to Meeting etc., for communicating with customers and co-workers both.

Achievements:

• ●●Knowledge of Basic Java Script, Mark-up and CMS

• ●●Proficient in CRM, Grasshopper, Adobe Photoshop ( intermediate)

• ●●Experience in dealing with problem customers

• ●●Enjoy working in a Team

Employer:

HP Hood LLC, Agawam Ma (2008-2012)

Customer Service Representative/Distribution Support Clerk

Responsibilities:

• ●●Taking incoming and making outgoing calls

• ●●Placing orders

• ●●Dealing with upset customers

• ●●Helping others Reps with completing their work

• ●●Working with Microsoft Office

• ●●Fuel tally sheets

• ●●Interacting with drivers to instruct them how to use People Net

• ●●Fixing and Adjusting Time punches

• ●●Counting Cash and doing Cash Deposits

• ●● Answering Phone calls

• ●● Investigating drivers in relation to their GPS and fueling

Achievements:

High volume calls center experience. At HP Hood I handled roughly 200 calls each day.

I have been recognized by Managers at HP Hood for distribution support in regards to closing for month end.

Took the First place for up-selling a specific product ( I sold the most out of my department, we had 85 people participating in this challenge).

______________________________________________________________________

Employer:

Concord Electric Supply, Wilbraham MA (~9-10 months)

Accounts Payable Clerk

Responsibilities:

• ●●Working with Microsoft Word, Excel and Outlook as well as Magic and Platinum Accounting software

• ●●Filing and organizing paperwork

• ●●Working with Magic and Platinum Programs

• ●●Taking inbound calls

• ●●Problem solving

• ●●Checking the accuracy of invoices

Achievements:

• ●●Gained an immense amount of experience through working in Teams.

• ●●Proficient in file organizing and multitasking.

______________________________________________________________________

Employer:

Bank of America, Springfield Ma (2005-2008)

Bank Teller

Responsibilities:

• ●●Cashing personal and corporate checks

• ●●Depositing cash and checks

• ●●Printing and processing Bank checks

• ●●Handling Western Union Transactions

• ●●Counting currency

• ●●Checking the accuracy of invoices

• ●●Providing excellent customer service to customers

• ●●Accepting and processing payments for Credit Cards, mortgage and other services provided by the bank.

Achievements:

• ●●Gained knowledge to spot a counterfeit bill.

• ●●Proficient in file organizing and multitasking.

EDUCATION:

Holyoke Community College Holyoke, Massachusetts (2005-2009)
Associate's Degree
GPA: 3.8
Major: Liberal Arts, Marketing and Business Management, IT sales course with an IT SM coach.