Алексей
Resume Technical support – 1 000 $
15 September 2016y.Kharkiv
- Educationhigher
- Work experiencemore than 5 years
- Job typeconstant
- Work typeany
Professional skills
Windows 2000/XP/Vista/7/8.1/10
Windows 2000/2003/2008/2012 Server
Basic *NIX administration skill
Basic Mac OSX support and administration
Any IBM PC compatible hardware
Networking solutions
RAID technologies
• Tools and Technologies
Remote support software (Teamviewer, ScreenConnect, GoToAssist, JoinMe)
Virtualization (VMware, Hyper-V)
MS Active Directory
MS Exchange
MS Terminal Server
Citrix terminal services and XenApp
WSUS
MS SQL/MSDE administration
Managed Antivirus solutions (McAfee, Symantec, Bitdefender)
Monitoring Software (The Dude, Sitescope, Whatsup gold, Logic Monitor, AVG MW, Labtech)
Scripting and automation (cmd, Powershell)
Backup solutions (Windows Server Backup, Datto, Acronis, Max GFI, SOS, VEEAM)
Performance, Load and Productivity Analytic Software and reporting
Task and time tracking services (Autotask, JIRA, Redmine, Connectwise)
Documentation (Confluence)
Work experience
- –
Langate
NOC engineer, Customer Support. Working as L1/L2 tech support and IT engineer in New-York MSP company providing IT services to small and medium businesses. Answering customer calls, monitoring and maintaining server infrastructure, performing ticket and time tracking, managing documentation.
- –
SPS Commerce
Operational Support Tech Team Lead. Monitoring, maintaining and supporting remote web application infrastructure. Assembling and managing a team of IT engineers to provide 24/5 monitoring. Also managing documentation and reporting.
- –
GlobalLogic
Hardware Engineer. PC hardware and network maintenance.
- –
Sysmen
Technical support, System Administrator. Participating in MSP startup: IT management, monitoring and customer technical support of several small businesses.
Education
higher
- –KhNURE
IT specialist.
Additional information
Language ability:
английский (эксперт).